• Written and telephonic customer service for questions, information, appointments and concerns regarding vHealth services.
• Scheduling of teleconsultation and other vHealth services.
• Scheduling of appointments with third party partners as directed by vHealth Physician.
• Assisting vHealth Physician in scheduling outbound teleconsultation, follow ups. etc.
• Assist patients with obtaining prescribed medicines thru pharmacy partners.
• Survey customers monthly for quality assurance.
• Ensuring consistent and accurate documentation in the system and in patient’s medical record.
• Assist in other activities as needed to ensure smooth and efficient vHealth operations.

Key Requirements:

• Prior telephone and email-based customer service
• Prior experience of at least 2 years working in a health insurance setup/medical facility
• Excellent verbal and written communication skills especially for phone and correspondence; knowledge of English is an added advantage
• Very comfortable working with computers, learning new systems
• Strong service orientation and customer centric attitude
• Able to work independently and in a fast-paced environment
• Ability to prioritize work and shift priorities as needed.
• A love for working with and helping people as they address their medical needs.
• Ability to relate to people of varying backgrounds.
• Ability to convey care and concern telephonically.