Responsibilities

Overall: To manage the department, monitor and develop the CHB customer service and brokerage operations to meet business targets and service levels to customers with company profitability.

• To supervise import and export clearance processes, ensuring high operational standards, regulatory compliance, and timely handling of all transactions. Act as a liaison with customs and government authorities to resolve clearance issues on behalf of customers.

• Conduct client meetings to support onboarding of new import/export business, gather feedback, and drive process improvements, including automation and efficiency enhancements.

• Coordinate with other sections/divisions to ensure seamless operations, support management requirements, and communicate regulatory updates in a simplified manner.

• Provide guidance and act as a consultant to other departments regarding customs procedures and requirements, ensuring accurate, timely responses to inquiries or process issues.

• Establish performance KPIs, evaluate employee performance, and recommend personnel actions to ensure alignment with company standards and regulatory requirements.

• To mentor, coach, and motivate employees while supporting staff training plans in collaboration with HCM and on-the-job training (OJT) and ensure awareness of external regulation changes relevant to operations.

• To organize internal CHB team meetings to foster better communication, collaboration, and alignment within the team.

• Ensure compliance with customs regulations and company policies through regular audits and adherence to standard operating procedures. Contribute to budget planning and strategic direction of the Customs Shared Services Centre, and lead initiatives focused on continuous improvement and cost savings.

Requirements

Bachelor's degree related in Logistics, International Business, Import & Export, or related field.

• At least 7 years' experience in Customs clearance, have a logistics advantage

• To understand Export Operation which can explain and/or solve the problem correctly.

• To center on co-operate Oversea and/or Japanese Co-ordinate.

• To work under high pressure and high responsibility.

• Good computer literacy.

• Proficiency in English communication.

• Good Communication and interactive.

• Leadership, Interpersonal skill, Open-minded and Positive Thinking, Well understand in Japanese Culture and Good Co-operate all concerned party.

• Good Skill on Management and Personal Administration.

• To Classification HS code and Consult customs clearance procedure.

• Have a Customs specialist Certification.

• Own car is an advantage.

Welfare and Benefits:

• Group Insurance

• Annual Heath Check

• Uniform

• Provident Fund

• Diligent Allowance

• Company Trip

• Staff Party

• Annual Leave

• Funeral Leave

• Marriage Leave

• Ordination Leave

• Maternity leave

• Military leave

• Funeral allowance

• Newborn Gift

• Special rewards (Bonus)

• Salary Increment