Key Responsibilities

• Receive and process shipment bookings after confirmation from the Sales Team.
• Follow up with the shipper to obtain complete contact details.
• Provide the destination agent's contact information to the client and request the shipper's address for coordination with the SDB origin office.
• Follow up on cargo readiness for all modes of transportation, including sea freight, air freight, and cross-border shipments.
• Update clients regularly on shipment status and cargo details.
• Provide vessel schedules, flight schedules, or truck schedules to clients as applicable.
• Coordinate and confirm cargo pickup and loading arrangements.
• Prepare and send shipping instructions for the draft Bill of Lading (B/L) or Air Waybill (AWB) to the overseas agent.
• Follow up on the draft B/L or AWB, perform an initial accuracy check, and submit the draft to the client for review.
• Send the draft B/L or AWB to the client and follow up for confirmation and approval.
• Arrange cargo insurance when required.
• Follow up on the actual departure date and send the pre-alert to the client after confirming the shipment details.
• Follow up with the SDB origin office to obtain the finalized B/L and all required shipping documents, and verify all related charges based on the agreed quotation.
• Submit the completed B/L, shipping documents, and job sheet to the Import Operations Team for cost reconciliation and further processing.

Qualifications:

• Bachelor's degree in Logistics or a related field.
• 1 - 2 years of experience in Customer Service (CS) in a logistics or freight forwarding company.
• Good knowledge of Incoterms.
• Good English speaking and listening skills.
• Good customer service skills and a service-minded attitude.
• Able to work well as part of a team.