Key Responsibilities

Receive and process shipment bookings after confirmation from the Sales Team.

Follow up with the shipper to obtain complete contact details.

Provide the destination agent's contact information to the client and request the shipper's address for coordination with the SDB origin office.

Follow up on cargo readiness for all modes of transportation, including sea freight, air freight, and cross-border shipments.

Update clients regularly on shipment status and cargo details.

Provide vessel schedules, flight schedules, or truck schedules to clients as applicable.

Coordinate and confirm cargo pickup and loading arrangements.

Prepare and send shipping instructions for the draft Bill of Lading (B/L) or Air Waybill (AWB) to the overseas agent.

Follow up on the draft B/L or AWB, perform an initial accuracy check, and submit the draft to the client for review.

Send the draft B/L or AWB to the client and follow up for confirmation and approval.

Arrange cargo insurance when required.

Follow up on the actual departure date and send the pre-alert to the client after confirming the shipment details.

Follow up with the SDB origin office to obtain the finalized B/L and all required shipping documents, and verify all related charges based on the agreed quotation.

Submit the completed B/L, shipping documents, and job sheet to the Import Operations Team for cost reconciliation and further processing.

Qualifications:

• Bachelor's degree in Logistics or a related field.
• 1–2 years of experience in Customer Service (CS) in a logistics or freight forwarding company.
• Good knowledge of Incoterms.
• Good English speaking and listening skills.
• Good customer service skills and a service-minded attitude.
• Able to work well as part of a team.