What You Can Expect:

• Lead, develop and empower the IT Support team, ensuring reliable and responsive technology services

• Drive service quality, incident resolution, SLA performance and continuous improvement

• Act as the primary technology liaison between business leaders and Group IT

• Represent business needs in Group IT projects and coordinate local implementation and readiness

• Oversee infrastructure and workplace technology requirements, working closely with Group IT and external partners

• Support cybersecurity, IT risk management and the implementation of Group security standards

• Lead and coordinate IT projects, ensuring technology solutions support business priorities and deliver measurable outcomes

• Identify opportunities for automation, BI, data and digitalisation to improve productivity and business performance

• Build strong relationships with senior stakeholders and act as a trusted technology advisor

• Manage IT priorities, budgets, vendors and resources while building a high-performing, service-oriented IT culture

What You Bring:

• Significant experience in IT management or senior IT leadership

• Strong experience in IT support/service delivery

• Knowledge of enterprise infrastructure, cybersecurity and IT risk

• Experience with BI, analytics, automation and IT projects

• Strong stakeholder and communication skills

• Experience in a multinational or matrix organisation

• Business-oriented mindset with strong problem-solving skills

• Willingness to travel internationally (mostly Germany and South Africa) for extended periods