Location:

Bangkok, Thailand

Company Name:

HITACHI ASIA (THAILAND) CO., LTD.

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

[Mandatory] Responsible for technical support operation, passing sufficient level of engineering advice to related sales team members and to our customers for the items described as per below group [A]. (e.g. Advice on how to use our products, Selecting what models and rated capacity units are sufficient for customers usage by checking their single line diagrams, etc.)

 [Mandatory] Responsible for coverage works of warranty operation and aftercare of field trouble requests which shall be reported from our end-users & distribution partners for the products which described as below Groups. (e.g. Check and make 1st judgement on customer warranty contacts, Prepare reporting documents and request factory side for its coverups,

Provide quote on repair service, Cooperate with our factory engineers to determine root cause and support customers for preventing same troubles in future, etc.)

 [Preferable] Hold sufficient level of mechanical understanding and enable to check, judge, and make appropriate advice to our customer and business partners questions, for the products described as per below Group B. (e.g. Advice of how to use our products, Advising wire connections and star-delta starting operations, Collect information with our factory QA team whenever any issue occur on customer side, etc.)

[Group A]

(1) Electrical Switch Brakers (2) Magnetic Contactors (3) Thermal Overload Protection Relays (4) Earth Leakage Detection Relays (5) Air Circuit Brakers

[Group B]

(1) Low voltage Three-phase Induction Motors (Three phase motors, 200V & 400V)

(2) Single-phase Induction Motors (Single phase motors)

(3) Gear Attached Induction Motors (Gear motors)