• Provide first-line IT support to end-users and resolve daily hardware, software, network and system-related issues.

• Handle incidents, service requests and user tickets through the company's IT Service Management (ITSM) platform.

• Troubleshoot and support desktops, laptops, printers, barcode scanners, mobile devices and other IT peripherals.

• Support new employee onboarding activities, including device preparation, software installation, email setup, system access configuration and mobile device deployment.

• Assist in maintaining and supporting IT infrastructure, including network connectivity, shared drives and related systems.

• Support business applications such as Microsoft 365, Oracle and other company systems to ensure smooth daily operations.

• Assist in diagnosing and resolving network connectivity and system downtime issues in collaboration with the IT Engineer.

• Provide support for manufacturing-related IT equipment, including barcode readers, label printing systems, sticker printers and packing list printing systems.

• Support meeting room technology and conference call facilities to ensure effective communication and collaboration.

• Coordinate with external vendors and service providers for maintenance and support of IT-related equipment and services.

• Participate in IT infrastructure improvement projects and initiatives aimed at enhancing operational efficiency and minimizing system downtime.

• Support IT security awareness activities and promote compliance with company cybersecurity policies and best practices.

• Work closely with the IT Engineer and regional IT Manager to ensure stable and reliable IT operations across the site.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related field.

• At least 3 years of experience in IT Support, Service Desk, Helpdesk or Infrastructure Support roles.

• Good command of English.

• Good knowledge of Microsoft Windows, Microsoft 365 and end-user computing support.

• Basic understanding of network infrastructure, TCP/IP, LAN/WAN, Wi-Fi and troubleshooting methodologies.

• Basic understanding of SQL Database, hands on experience would be an advantage.

• Experience supporting desktops, laptops, printers, barcode scanners, mobile devices and other IT peripherals.

• Familiarity with ITSM ticketing systems and incident management processes.

• Experience supporting enterprise applications such as Oracle, Microsoft 365 or similar business systems would be an advantage.

• Ability to troubleshoot technical issues and provide effective solutions in a timely manner.

• Strong customer service mindset and interpersonal skills.

• Ability to effectively coordinate with internal departments, regional IT teams and external service providers.

• Experience in a manufacturing environment would be an advantage.