ROLE SUMMARY

The PHE Lead (Patient Healthcare Experience Lead) is a critical enablement role whose primary responsibility is to drive and advance cross-brand impact through data and insights-driven transformation strategies. S/he is expected to optimize channel management and channel investment mix to differentiate Pfizer brand through deep customer loyalty.

The focus of this role is to manage cross portfolio channels outside of CFC (Customer Facing Colleagues) and share a pro-active voice to drive value, uptake and customer engagement.

There will be a component of the role to drive up-take of Pfizer owned channels , especially to optimize field force. The role will focus less on CFC optimization but more on building other channels to take up customer engagement based on data.

ROLE RESPONSIBILITIES

Scope of Projects:

BASIC QUALIFICATIONS

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.