Job Purpose:

Understand and assess current Sales, Operations, and business process. Perform and analyze people, process, technology, and data to provide opportunity improvement.

Lead and own end-to-end process improvement and transformation initiatives, leveraging Lean Six Sigma and other continuous improvement methodologies to drive efficient ways of working.

Design and implement future-state operating models, processes, and technology-enabled solutions that drive operational excellence, scalability, customer and partner experience, and sustainable business growth.

Main Duties & Responsibilities

Business Process Improvement & Transformation

Analyze and assess current sales and operational processes to identify inefficiencies and improvement opportunities.

Drive process optimization, standardization, digitization, and automation initiatives using continuous improvement methodologies.

Recommend and implement solutions that improve productivity, operational efficiency, and customer/partner experience.

Project Delivery & Stakeholder Management

Collaborate with project manager and cross-functional teams to deliver process improvement and business transformation initiatives.

Translate business requirements into effective processes, systems, and operational solutions while ensuring stakeholder alignment.

Support change management activities, including communication, training, process documentation, and post-implementation monitoring to ensure successful adoption and sustainable outcomes.

Qualifications

Bachelor or Master Degree in BA, Economics, IT, Engineering etc.

Strong working knowledge of inbound and outbound marketing

Strategies/practices, database marketing and project management skills

8-10 years' experience in managing direct marketing or telemarketing or sales channels strategy and execution of programs

Strong leadership skills in order to influence and secure cooperation from internal departments and outside suppliers to ensure that campaigns are managed profitably and effectively

Experience negotiating and managing contract negotiations

Ability to solve complex marketing related problems and process improvement

Effective communication skills both written and oral

Strong presentation skills and financial/analytical skills