Key Responsibilities

1. Visitor Service & Front Desk Operations

• Welcome visitors and provide information on programmes, workshops, exhibitions, and bookshop items.
• Handle ticketing, memberships, check-ins, and customer inquiries.
• Manage customer feedback and escalate issues when needed.
• Ensure all SOPs are followed across reception and museum operations.

2. Payment & POS Management

• Operate the POS system for admissions, workshops, and bookshop sales.
• Process QR/credit card payments and issue receipts.

3. Communication & Booking Management

• Respond to calls, emails, and online inquiries.
• Manage daily reservations, programme bookings, and capacity tracking.

4. Bookshop & Administrative Support

• Support stock in/out recording, inventory checks, and product displays.
• Assist in preparing sales and attendance reports.

5. Procurement Support

• Coordinate PR/PO documentation for programme materials (training provided).
• Receive and verify delivered goods.

6. Programme & Visitor Experience Support

• Support the execution of workshops, playgroups, and exhibitions.
• Assist with ticketing, check-ins, and visitor guidance.

7. Event & Workshop Support

• Assist with setup, on-site support, and pack-down for events.
• Prepare materials and maintain event spaces.

8. Operational & Training Support

• Participate in ongoing training to stay updated on museum programmes and service standards.
  

Key Qualifications

• High school diploma or higher.
• Experience in customer service, cashier, POS, or front desk is a plus.
• Good communication in Thai and English.
• Service-minded, friendly, professional, and attentive.
• Interest in children’s learning and creativity.
• Basic computer skills (Microsoft/Google), email, social media, booking systems, and POS.
• Organized, detail-oriented, reliable, and able to multitask.
• Comfortable appearing in work-related photos/videos for museum communications.
• Working 6 days/week (Tue–Sun), 9 AM–6 PM.