Role Overview:

The Senior Bookshop Associate oversees the end-to-end operations of the Today We Read bookshop, combining strong operational control with thoughtful book curation and customer insight. This role ensures inventory accuracy, smooth procurement, and excellent customer experience, while actively curating book titles that match Today We Read’s audience and positioning.

The role stays closely connected to customers, gathers feedback, monitors sales trends, and translates these insights into curated selections, replenishment plans, and purchase orders. The Senior Associate coordinates with vendors, back-office admin, and the marketing team to ensure that stock, frontline readiness, and promotional information are aligned for all events, exhibitions, and workshops.

Key Responsibilities:

• Oversee daily bookshop operations, ensuring the store is organised, clean, and welcoming.
• Maintain shop displays, product arrangements, and visual merchandising.
• Ensure all SOPs are followed and continuously improved.

• Curate book titles and product selections that align with Today We Read’s customers, brand positioning, and programme themes.
• Stay active on the shop floor to listen to customer feedback, preferences, and requests.
• Translate customer insights into improved curation, restock decisions, and new title recommendations.
• Work with management to refine category focus and seasonal or thematic selections.

• Add all products (books, merchandise, consignment items) into the POS system with complete and accurate data.
• Ensure pricing, categories, and stock data are correct and regularly updated.

• Receive all products and check accuracy against invoices.
• Record inventory into the system and track stock movement.
• Perform regular inventory checks, cycle counts, and monthly audits.
• Monitor stock levels, identify slow-moving and fast-moving items, and plan replenishment needs.

• Create required order lists based on stock levels, sales trends, and curation plans.
• Prepare PR / PO documents (training will be provided).
• Coordinate closely with back-office admin on procurement processes, documentation, and follow-ups.
• Track order status, delivery schedules, and ensure timely stock replenishment.

• Prepare PR / PO documents (training will be provided).
• Coordinate with publishers, suppliers, and consignment partners.
• Follow up on delivery schedules, product information, and missing or damaged items.
• Maintain positive, professional relationships with all vendors.

• Lead cashier operations when needed; ensure accurate transactions and cash handling.
• Support customers in selecting books and merchandise, offering thoughtful and personalised recommendations.
• Maintain service standards and ensure customers feel welcomed and supported.

• Track best-sellers, slow-moving titles, and customer preferences.
• Prepare weekly and monthly sales and stock reports.
• Suggest curation adjustments, restock priorities, and sales strategies based on data and observation

• Provide guidance, on-the-job training, and support to junior staff.
• Delegate tasks appropriately and ensure the team meets daily standards.
• Act as the key holder when required.

• Prepare monthly consignment reports for all consignment partners.
• Track sold quantities and remaining stock by title.
• Propose replenishment quantities for consignment items.
• Maintain accurate records of sales, returns, and outstanding balances.

• Act as the main bookshop coordinator for events, exhibitions, workshops, and author sessions.

• 
  Coordinate with the Marketing Team to ensure:

  • Event information is accurate (dates, time, age group, pricing, titles involved)
  • Frontline bookshop staff are fully briefed and prepared
  • Promotional messaging matches actual shop and programme execution
• Prepare book selections, displays, and stock relevant to each event or exhibition.
• Oversee setup and readiness of the bookshop area before events.
• Provide post-event feedback and insights to the Manager and Marketing Team.

Work Schedule

• Bookshop operation hours: 10:00 AM – 7:00 PM
• Staff must be able to work on a shift basis, including weekends.

• 
  Required shifts:

  • 9:00 AM – 6:00 PM
  • 10:30 AM – 7:30 PM

• Able to work 6 days per week as scheduled by the manager.
  

Key Qualifications & Requirements:

• 2–4 years of experience in retail, bookshop operations, or inventory/POS management.
• Experience working at Kinokuniya, Asia Books, Naiin, B2S, or similar bookstores is a strong advantage.
• Able to communicate in English (reading emails, speaking with customers).
• Able to work with Microsoft Office/ Google Doc, Sheet, Slide, Drive
• Strong organisational skills and attention to detail.
• Comfortable working with POS systems, inventory software, and spreadsheets.
• Passionate about books and customer experience.
• Detail-oriented and responsible.
• Team-oriented with strong interpersonal skills.
• Agree to allow the company to take photos/videos during work for use in communications, promotions, and advertisements across all channels.
• Able to work 6 days/week, including weekends and holidays.