ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, Leadership Skill, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Position Summary:
• Team Lead is the front-line supervisor that is responsible in providing quality and efficient Customer Service to foodpanda s guests through the daily management of a team of CSE. TL is also responsible to ensure maximum involvement and contribution from the team members under their leadership. TL is also responsible to manage, coach and monitor the team while coordinating with other leaders/partners to ensure that all relevant service levels and KPIs are met. TL will be based in Kuala Lumpur.
• Key Responsibilities:
• To manage day to day operation of the contact centre.
• To initiate and manage weekly 1:1, team huddle and team meetings effectively.
• To manage resources, planning and implementing Contact centre strategies effectively.
• Ability to motivate and coach agents/Shift Lead.
• Leading a team in handling Customer Service.
• Ensuring all tickets are solved within SLAs.
• Problem solving skills in handling complaints effectively and efficiently.
• Familiar with Zopim and Zendesk.
• Good listening skills.
• Approachable personality with people handling skills.
• Minimum of 2 years working experience as Team Leader in any contact centre.
• Good written and communication skills.
• Proficient in Thai in both oral and written.
• Able to speak basic communication English.
• Experienced managing a team of 15-20 headcounts.
• Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
• Experience in Zopim/Zendesk is an added advantage.
• Able to work on shifts, weekends and Public holidays.
• Willing to take on additional task assign.
• Reliable, punctual and motivated.
• What we offer:
• A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you ll find:
• An empowering, international and agile working environment.
• Regular office parties and exciting team events.
• And a bunch of cool extras including a kicker table and table tennis, as well as free fruits and, of course, a monthly corporate allowance for foodpanda.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Fast Learner, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Key Responsibilities:
• Analyze key cities metrics and derive key takeaways.
• You will be expected to understand the scope of projects, meet the prescribed deadlines and achieve deliverables with a cadence of check-ins.
• Be the POC for stakeholders, challenging yourself to solve the most complicated and interesting problems in a calm and structured manner.
• Collaborate with cross commercial and operational teams for best practice and continuously tracking and improving cities performance.
• Identify structural opportunities that contribute to success of the company.
• Develop and implement a strategy that can contribute to the success of the projects, plus willing to get on the ground to drive the success of the project.
• Create a system to evaluate the success of the project and share the results or findings.
• Minimum 2 years of work experience in business or related field is mandatory.
• Project management experiences in top firms or leading corporations.
• Extremely proactive, self-starter mentality with strong organizational skills.
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying needs.
• Ability to thrive under pressure in an unstructured, fast-paced environment.
• Exceptional Analytical, problem-solving, Excel and data management skills.
• Ability to develop strong relationships within the company and related stakeholders.
• Good time management skills and ability to multitask.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Sales, Negotiation, Good Communication Skills, English

ประเภทงาน:

งานประจำ

เงินเดือน:

มีค่าคอมมิชชั่น

• Key Responsibilities:
• Act as the main contact person for our top streetfood vendors, identify and attack problem areas and build a strong loyalty between foodpanda and the restaurant owners.
• Negotiate deals, implement branding, improve foodpanda visibility and develop their online takeaway orders.
• Collaborate with different departments to improve vendor s performance and solve problems.
• Renegotiate commission to support revenue stream.
• Be accountable for personal targets being achieved in a timely manner.
• Minimum Bachelor degree in business or related field.
• At least 1-2 years of experience in Sales or Account Management.
• Fresh grads with a go getting attitude will be considered.
• Social character with a positive attitude towards new challenges and a hands-on mentality.
• Strong analytical skills with structured problem-solver ability (experience with CRM tool is a plus).
• Prior experience in cold-calling or sales is an advantage.
• Independent, hardworking and confident self-starter.
• Thai National only, with fluency in written & verbal communication skills in Englishand Thai.
• What we offer:
• Work phone & laptop.
• Employee Discount Codes.
• Annual Bonus.
• Flexible hours.
• Types of leave: birthday, bereavement, personal, business, paternity, maternity.
• Medial insurance.
• Free gym membership.
• eLearning platform.
• Free massages.
• Free drinks every Friday and buffet lunch once a month!.
• Follow us @.
• Facebook foodpanda Careers Thailand .
• Instagram foodpandathailand_careers .