T&T Graduate Analyst - Operations, Industry & Domain Solutions (Payment Partnerships) - TH

• Payment Network, Bank and e-Wallet Promotion/Incentives Program
  • Negotiate and finalize partnership agreements to ensure mutually beneficial outcomes.
  • Liaise with internal and external teams to ensure Marketing Framework agreement / Marketing Appendix has been signed off prior to campaign.
  • Work with internal teams to ensure marketing recon reports and invoices are shared with external parties timely and following on collection of payment.
  • Assist to reconcile and discrepancies raised between internal and external parties.
  • Register new partners to the system with accuracy.
  • Create regular reporting mechanisms (e.g., weekly progress updates), identify risks, and resolve delays to ensure project success.
  • Ensure high-quality, timely delivery of strategic partnership program projects aligned with organizational goals.
  • Liaise with internal and external teams to ensure agreement amendments are fully reviewed and executed.

• Operations
  • Work closely with internal teams (e.g., Country BDs, Solution, Product, Compliance, Finance) to integrate partner solutions and enhance processes.
  • Partner with cross functional teams, including upstream business teams, Technical Support, Legal, Marketing & Growth to resolve payment operations day to day efficiently and effectively.
• Customer Complaint Cases - related to Payment Channels
  • Liaise with TTS, internal & external partners, to resolve issues in a timely manner.

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

• Minimum Qualification(s):
  • Bachelor’s degree in Business, Marketing, or Finance.
  • 1-2 years of working experience, ideally in Payment or Fintech operations, e-Commerce or Tech company, Payment and Fintech industries are preferred.
  • Ability to work in a fast-paced, global environment with multiple stakeholders.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
  • Ability to analyze data and make data-driven decisions.
  • Proven ability to manage multiple partnerships and projects simultaneously.
  • Strategic thinker with a results-oriented mindset.

• Preferred Qualification(s):
  • Experience in Payment/Fintech industries will be a plus.
  • Experience in handling payment/wallet/card/settlement/digital banking related operations, cross-border payment or user product experience is preferred.
  • Strong negotiation and contract management skills.

• Key Requirements:
  • Problem-solving skills
    • Be able to take on the assigned tasks and brainstorm on possible ways of execution.
    • Be able to trial-and-error to test what could be working, why and why not.
    • Be able to step back and summarize lessons learned.
  • Organizational & cultural fit
    • Be able to survive and thrive in an entrepreneurial and start-up environment.
    • Be proactive in taking on tasks.
    • Be result-oriented.