• IT Helpdesk, maintenance, resolving problems
• IT Services, IT Set-up
• English-speaking / international environment

Position Summary:

• Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions
• Support the internal IT Helpdesk
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment, including end user support, license tracking, and performing PC maintenance, upgrades and configurations

Responsibilities:

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required

Qualifications:

• Bachelor's Degree in Information Systems or related field

Minimum 2 years of relevant technical experience

• Work is normally performed in a corporate work environment
• Normal corporate hours. On Call work will be required from time to time
• Good English will be advantage