Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, related technical field or equivalent practical experience.
• 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
• Experience with supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• DevOps knowledge especially in the context of containers (e.g, Kubernetes), automated IT infrastructure (e.g., Chef, Puppet, Terraform) and cloud application monitoring and debugging tools.
• Ability to speak and write in English and one other language (Bahasa Melayu/Indonesia, Vietnamese or Thai) fluently. 

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on your customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. 

You will lead the successful adoption of Google Cloud at various organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services. 

As a TAM, you will regularly engage with a variety of stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will use your relationship management skills and technical credibility to effectively communicate at all levels of the organization.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
•  Develop best practices and resources that help accelerate cloud adoption and support initiatives to scale through partners.