CDI

PLEIN TEMPS

THAÏLANDE

BANGKOK

RETAIL/MAGASIN

MINIMUM 5 ANS

DATE DE PUBLICATION - 20-SEPT.-2023

REFERENCE - CDC08787

POSITION

To strengthen the client development function in Thailand

To elaborate, plan & implement client development strategies to ensure business objectives are met

To coordinate with Regional team on all CDM actions and initiatives

To work with the retail team to ensure the implementation of the defined strategies.

• CRM

• Mainly focus on CRM system, database and working closely with In-store CDM and retail team.
• Monitor and analyse client pyramid and give suggestion to the team.
• Identify client issue in each boutique and provide CDM action plan to improve sales and client base i.e Recruitment, development and retention.

• EVENT

• Working closely with Regional CDM team, Local Retail team, Visual Merchandising, PR, and Merchandising.
• Responsible for the collection launch events / activities.
• Responsible for the sales driven events / initiatives.
• Other special or ad-hoc initiatives to be assigned by the Country Manager / Regional CDM.
• Contact suppliers to work on the event details and ensure it meets Dior standards.

• CDM Coordination with Retail Team

• Working closely with the Retail team to deliver the following tasks:
• Monitor Client Pyramid evolution
• Work with each boutique to improve business through CDM actions on below aspects: Client Recruitment, Client Development, Client Retention
• Initiate calling campaign
• Ensure training and good utilisation of CDM tools
• Mailing, catalogue

PROFILE

• Work Experience & Education

• University or College Degree in relevant field
• Min 5 years relevant working experience in the high-end niche market

• Skills

• Retail product knowledge is an advantage
• Proficiency in Microsoft computer applications (Excel, Word, PowerPoint) and email skills required
• Knowledge in SQL or CRM system is an advantage
• Fluent in English both written and spoken is essential
• Ability to speak Mandarin and a second language would be an advantage
• Highly innovative and creative with constant drive for improvement and a passion for customer centricity
• Must have strong interpersonal skills and project management skills
• Energetic and able to multitask, able to meet aggressive deadlines under pressure with limited resources
• Organized, accurate and highly detail orientated
• Experience in managing multiple projects and able to work independently and as a team
• Ability to maintain a professional demeanor, working gracefully with others even when under pressure