เงื่อนไขการค้นหา

ทักษะ:

Enthusiastic, Express

ประเภทงาน:

งานประจำ

• Facilitate complex or customized training with high quality primarily to airlines customers and internal according to course content, audience types, and business needs at Amadeus training centers, customer premises and/or in a virtual format.
• Participate in the call with Customer Training Development managers and customers to identify training needs for customized training when necessary.
• Design and develop advanced training program with Learner-centered approach.
• Design, develop and maintain e-Learning content to transform and package instructor-led courses into a blended learning approach.
• Create and update all training support materials to guarantee a high level of quality in all instructional resources e.g. training modules, tutor guides, exercises, presentation slides.
• Serve as a Subject Matter Expert in providing consultancy support to PM/Pdef/IMP and other departments for selected existing and new training sessions.
• Use the established evaluation process to ensure continuing relevance of training to business needs and process certification tests when requested.
• Apply pre-and post-course management procedures and ensure the system is cleaned up at the end of the course.
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities.
• Apply course manager role to keep knowledge up to date by attending Product or Discovery sessions and share knowledge with peers. Maintain relationships with department responsible for defining Amadeus products to update course content and training materials.
• Assist and mentor other colleagues in their cross-training effort on current and new products.
• Professional Skills:
• Teaching Skills:
• The ability to transfer business and/or technical skills and knowledge and the inculcation of professional attitudes to facilitate learning and development.
• The ability to facilitate quality training in both classroom and virtual.
• The ability to use a variety of methods and formats to deliver skills and knowledge, such as lectures, demonstrations, simulations, exercises, case studies, feedback, coaching, etc.
• Training Resources Creation and Maintenance:
• The ability to design, create, package, and maintain materials and resources for use in education and training.
• Training Platform Management:
• The ability to design, configure and test learning environments, including population of simulated databases, and replication of external systems and interfaces.
• Ability to work autonomously with minimum guidance.
• Soft Skills:
• Communication Advanced:
• Ability to:
• Communicate orally and in writing at an advanced level.
• Manage meetings/workshops efficiently.
• Deliver advanced presentation.
• English/Fluent:
• Listening/Reading: Can understand with ease everything heard or read. Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.
• Speaking: Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in more complex situations.
• Writing: Can produce clear, well-structured, detailed text on complex subjects.
• Empathy:
• Perceives and understands other emotions and/or points of view by placing his/herself in their position. Has the ability to listen accurately and understands thoughts, feelings, and concerns of others.
• Planning and Organization:
• Ability to manage priorities and time. Work effectively with others. Cope with multiple and changing demands, objectives, and tasks.
• Initiative:
• Ability to take initiative in his domain of accountability i.e. begin or to follow a plan or task, without prompting or direction from others.
• Education and Experience.
• Degree or equivalent experience:
• University degree in Education, or related field, or equivalent work experience.
• Amadeus products' experiences and knowledge in reservation, digital and inventory are favorable.
• Years of experience:
• A minimum of 5 years' experience working in an airlines or Travel industry and experience in training delivery.
• Diversity & Inclusion.
• We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

ทักษะ:

Sales, English, Thai

ประเภทงาน:

งานประจำ

• Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Handle incoming customer requests via call in a friendly, empathic and effective manner.
• Take ownership in allocating clients to an appropriate sales.
• Manage and execute projects and administrative tasks, fast, reliable, and with attention to detail.
• At least Bachelor s degree.
• Very good written and spoken English and Thai skills, Chinese is a plus.
• Excellent interpersonal, communication and organizing skills.
• Available and flexible to work in an assigned shift.
• Working Time.
• 5 days/week. 80% Onsite.
• Morning Shift: 9am-6pm (including break).
• Afternoon Shift: 1pm-10pm (including break).
• Apply via DM or send an email to.
• Email: [email protected].
• Subject: Sales Coordinator (English Call Center) - [Your Name].
• Content: Please email your CV and answer the 2 questions below:
• What is your biggest strength/asset that you can bring to PropertyScout?.
• What is your English proficiency level level?.
• What are your salary expectations.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Analytical Thinking, Work Well Under Pressure, Mandarin

ประเภทงาน:

งานประจำ

• ติดต่อกับลูกค้าผ่านโทรศัพท์.
• ทำความเข้าใจความต้องการของลูกค้า และแก้ไขปัญหาที่เกิดขึ้น.
• สามารถใช้ภาษาจีนได้อย่างคล่องแคล่ว.
• ใช้โปรแกรมพื้นฐานในคอมพิวเตอร์ได้เป็นอย่างดี.
• สามารถรับมือ และปฎิบัติงานภายใต้สภาวะที่กดดันได้อย่างมีประสิทธิภาพ.
• อายุไม่เกิน 40 ปี เพศหญิงเท่านั้น.
• เบี้ยเลี้ยง เช่น วันเกิด โบนัสรายปี เป็นต้น.
• การเทรนงานสำหรับพนักงานใหม่ทุกคน.
• บริการจัดหาที่พัก และอาหาร รวมถึงวีซ่าทำงานอย่างถูกต้องตามกฎหมายให้กับพนักงาน.
• สามารถพักร้อนได้ทุกๆ 6 เดือนหลังจากที่ผ่านระยะทดลองงาน.
• โอกาสในการอาศัยและทำงานในสหรัฐอาหรับเอมิเรตส์.
• สถานที่ปฎิบัติงาน:
• สหรัฐอาหรับเอมิเรตส์ รัฐอัลไคมาห์.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Service-Minded, English

ประเภทงาน:

งานประจำ

• Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
• Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
• Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
• Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
• Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
• Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
• Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ทักษะ:

Data Analysis, Python

ประเภทงาน:

งานประจำ

• As a data analyst in Infinitas, you would expect a new level of analytical experiences here. Being part of Data Innovation team, your goal is to make data useful for all stakeholders. Under the big umbrella of the leading bank in Thailand, Infinitas leverage the largest financial data sets from both traditional banking and mobile banking services. From customer digital footprint to branch, ATM and call center. We measure every single touch point to improve customer service and business performance. By utilizing big data and technology, we aim to empower a successful digital transfo ...
• Job Responsibilities
• Conduct data inventory research with product owner, business owner and IT BA to gain full understandings of data availability.
• Communicate with business owners to translate business problem/challenge into actionable analytical solution
• Initiate EDA ideas to tag hidden opportunities for customer, product, channel and other various areas.
• Analyse digital and traditional user journey funnel and customer persona
• Visualize data for fast decision making and insight interpretation
• Define customer segmentations for strategy planning and marketing targeting
• Plan holistic A/B testing campaigns to evaluate data values on business impact
• Design and fulfill monitoring dashboards and automated reports
• Job Qualification:
• Essential Requirements:
• English as working language
• Minimum of 3 years data analytics related working experiences
• At least 1 year of working experience directly communicate to business team
• Proficient in Python or SQL
• Advanced hands on experiences with visualization tool
• Strong communication and analytical thinking skills
• Good balance of data and business knowledge
• Preferred Past Experiences or Knowledge (any of the followings):
• Fintech or banking industry
• Internet companies with mobile application.
• ผู้สมัครสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือกรุ๊ปเลือด ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของข้าพเจ้าแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย".

ทักษะ:

Microsoft Office, Excel, Thai, English

ประเภทงาน:

งานประจำ

• Responsible for requesting the Acquisition tracking for all Co-brand products.
• To Verify the Acquisition tracking data (all cobrand products).
• To manage and handle with complain cases from acquisition campaigns.
• Daily verify Enrollment file, Verification file, Mile sweep file of UOB KrisFlyer (KF).
• Handle cases of UOB KF, eg enrollment not success, mile sweep not success, questions from call center/branch on unsuccess cases.
• Handle acquisition stock.
• Bachelor's Degree or Higher in Marketing, Business Administration, or related fields.
• Minimum 3 - 5 year experience in the role of financial product management, or insurance product management.
• Well known in banking or fiancial products, espcially in Credit Card or Card products.
• Good command in both of Thai & English (spoken & written).
• Good in interpersonal skill.
• Procicient with Microsoft Office (advaced in Excel is a must).
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.

ทักษะ:

Assurance, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.