Job Highlight Opportunity to work in one of the world's leaders in Freight Forwarder & Logistics service Opportunity to utilize your skills and gain wide range of experience
Opportunity to use your management skill to manager a big team
Work outline: In charge of Customer Service, manage a team, handle complaint's case

About the Benefit Salary: 40,000 – 60,000 THB negotiable ☒Social Insurance ☒Accidental and Health insurance OPD/IPD ☒Provident Fund ☒Annual Health Check ☒Monetary assistance ☒Ability Allowance ☒Bonus depends on corporate profit and individual achievement

About the company Business Type: Transportation & logistics Products: Airfreight & Sea freight / Customs Brokerage / Logistics Warehouse/ Cross Border Truck / Packing Operations /Domestic Transportation

• Providing help and advice to customers on company's products & services
• Communicating courteously with customers by telephone, email, letter and face to face
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers. Good with computer software skills
• Visiting customers regularly as per Sales policy and submit report on time
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers
• Handling customer complaints or any major incidents
• Developing feedback or complaints procedures
• Issuing refunds or compensation report to top management & communicate to customers
• Analyzing statistics or other data to determine the level of customer service
• Improving customer service procedures, policies and standards

• Thai Nationality, Male/female, ages 30-38 years old
• Bachelor's Degree in Business, Economic, International Business, Logistics
• At least 5 years experienced in Airfreight import for Freight Forwarder or Logistics
• Excellent in English with toeic more than 600 scores or equivalent
• At least 2 years in managerial skill in team management
• Have record of continuous employed by same company.
• Smooth communicate both inside and overseas.
• Good computer skills to support all analyze reports (Outlook, Advance Excel , Powerpoint)
• Able to visit customer
• English: Business Level
• Workplace Area: Airport Link Lat Krabang
• Working Hour: 08:30 – 17:00 (Mon – Fri) , 09:00 - 13:00 (every Sat)