Customer Service Officer - General Job Description and duties.

Overview:
A Customer Service Officer is responsible for providing excellent customer service to customers. They are the face of the company and must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to ensure customer satisfaction.

Common Responsibilities:
• Greet customers and provide assistance
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Provide accurate information about products and services
• Process customer orders and payments
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and suggest improvements
• Ensure compliance with company policies and procedures