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Skills:

Quality Assurance, Assurance, Data Analysis

Job type:

Full-time

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
• Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous pr ...
• Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM).
• Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams.
• Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.
• Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy.
• Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
• Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks.
• Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied.
• This is estimated to take up around 20% of total monthly output deliverables.
• This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.
• Minimum Qualification(s) 1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment. 2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation.
• High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment. 3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases. 4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
• Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality. 6. Fluency in Thai is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.
• Preferred Qualification(s) 1. Experience working in fast-paced, high-volume operational environments 2. Strong attention to detail with ability to follow structured frameworks and guidelines.

Skills:

Sales, Internal Audit, Microsoft Office

Job type:

Full-time

• Conduct regular on-site branch visits nationwide to review and ensure compliance of Branch Managers and Sales Support staff with internal processes, procedures, and regulatory requirements established by Sales, Internal Audit, Operational Risk, Compliance, and Fraud Management functions.
• Perform on-site assessments of used car dealer partners to evaluate operational standards, business practices, and the service quality delivered by responsible staff.
• Review and verify refinance auto loan customer applications received through various ...
• Bachelor's degree or higher in a related field.
• Minimum of 5 years of relevant work experience; candidates with experience in financial institutions will be given special consideration.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Able to work overtime and on weekends as required.
• Willing and able to travel domestically for business purposes.
• Location: Krungsri Head Office Rama 3.

Job type:

Full-time

• Quality Evidence (QE), Product Safety, and Product Claim
• Manage and oversee Quality Evidence (QE), Product Safety, and Product Claim activities to ensure compliance with relevant regulations and standards.
• Maintain and update raw material information, MSDS documentation, and requirements related to chemicals, product safety, labeling, and advertising compliance.
• Review and provide consultation on product claims, packaging communication, and advertising materials to ensure alignment with product concepts and regulatory requirements.
• Coordinate and support product safety testing activities for new raw materials and imported products.
• Prepare supporting data, documents, and evidence related to product claims and product communication to comply with regulatory authority requirements.
• ________________________________________
• Quality Management System, Environmental Management, and ESG
• Manage and improve Quality and Environmental Management Systems in compliance with international standards, legal requirements, and company policies, such as ISO 9001 and ISO 14001.
• Review and improve related documents, procedures, and management system requirements.
• Plan and conduct internal audits, including coordination of external audits by customers and certification bodies.
• Monitor and update relevant laws, regulations, and standards, and ensure effective implementation across related departments.
• Support ESG, Sustainability, SDGs, and corporate social responsibility activities.
• ________________________________________
• Bachelor s degree in Chemistry, Environmental Science, Environmental Engineering, Quality Management, or related fields.
• Minimum 5 years of experience in Quality Systems, QE, Product Safety, ESG Compliance, or Environmental Management.
• Experience in QE, Product Safety, GMP, FDA requirements, or ISO 13485 will be an advantage.
• Experience in Internal Audit and management system administration.
• Strong analytical, communication, coordination, and problem-solving skills.
• Good command of English and proficiency in Microsoft Office applications.
• Additional Qualifications (Preferred)
• Experience in FMCG, Medical Device, Healthcare, or manufacturing industries.
• Knowledge of SDGs, Carbon Management, or Sustainability Projects.

Job type:

Full-time

• ดำเนินการเรื่องการสื่อสารแผนงานการปฏิบัติภารกิจการตรวจสอบภายในต่อทีมผู้ตรวจสอบ และหน่วยงานที่รับการตรวจสอบ ก่อนดำเนินการตรวจ.
• ตรวจสอบ Patrol Check ตามความเสี่ยงในพื้นที่ที่รับผิดชอบ.
• ปฏิบัติภารกิจการตรวจสอบ Patrol Check ตามพื้นที่ที่อยู่ในขอบเขตความรับผิดชอบ.
• ดำเนินการตรวจสอบ การตรวจสอบการปฏิบัติงาน (Operation Audit) ร่วมกับผู้ที่ได้รับมอบหมายของแต่ละหน่วยงานของภาคการกระจายสินค้าตามวาระที่ได้กำหนดในแผนการตรวจสอบ.
• จัดทำรายงานผลการตรวจสอบ ให้คำปรึกษา และข้อเสนอแนะเบื้องต้นเพื่อการปรับปรุงแก้ไขแก่หน่วยงานที่เกี่ยวข้อง.
• รายงานผลการปฏิบัติหน้าที่การตรวจสอบภายในในพื้นที่ที่รับผิดชอบต่อผู้บังคับบัญชา.
• รายงานผลมาตรการแก้ไขและป้องกัน จากการรายงานผลการตรวจสอบต่อผู้บังคับบัญชา.
• ปริญญาตรีสาขาบริหารธุรกิจ บัญชี หรือสาขาที่เกี่ยวข้อง.
• ประสบการณ์ ด้านการบัญชีหรือด้านการตรวจสอบภายในองค์กร.
• สามารถเดินทางไปต่างจังหวัดได้ (ปฏิบัติงานที่ต่างจังหวัดเดือนละครั้ง).
• ความรู้ด้านธุรกิจขนส่งโลจิสติกส์.
• ความรู้ด้านการจัดการคุณภาพ (Quality Management).
• สามารถขับรถยนต์ได้ (มีออกต่างจังหวัด).

Skills:

Research

Job type:

Full-time

• Bachelor of Pharmacy (B.Pharm.).
• Traditional Thai Medicine.
• Applied Traditional Thai Medicine.
• Other fields related to herbal products, medicinal plants, or herbal healthcare products.
• Minimum 3-5 years of experience in Research & Development, Product Formulation, Product Development, or related functions within FMCG, Personal Care, Cosmetics, Pharmaceutical, Food, or Consumer Products industries..
• Strong knowledge of formulation development, ingredient functionality, product stability, and scale-up processes..
• Experience in conducting laboratory experiments, analyzing results, and translating findings into commercially viable products.
• Familiarity with product regulatory requirements, quality standards, and manufacturing processes.
• Ability to troubleshoot technical issues, identify root causes, and recommend practical solutions.
• Strong project management and multitasking skills with the ability to manage multiple projects simultaneously.
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective communication and collaboration skills with the ability to work cross-functionally and engage with both internal and external stakeholders.
• Proficient in Microsoft Office applications, data management, and technical documentation.
• Good command of English, both written and spoken.
• Professional License.
• Licensed Pharmacist (Professional License in Pharmacy).
• Professional License in Thai Traditional Medicine (Thai Pharmacy).
• Professional License in Applied Thai Traditional Medicine.
• Additional Qualifications.
• Knowledge of herbal products, traditional medicines, or healthcare products..
• Experience in Research & Development (R&D), Regulatory Affairs, Product Registration, or Quality Management Systems (QMS) will be an advantage and will be given special consideration...

Skills:

Compliance, Industry trends, Product Development, English

Job type:

Full-time

• Develop and create product prototypes in the dairy & beverage category (e.g., milk, yogurt, functional drinks, etc.) ensuring compliance with food laws and regulations (food ingredients, food additives) and alignment with target costs.
• Manage the process of sample collection.
• Monitor and update industry trends, consumer preferences, and food technology developments.
• Collaborate with cross-functional teams, including Sales and Marketing.
• Provide technical support to teams and customers, including troubleshooting product issues, conducting product demonstrations, and delivering technical presentations.
• Prepare reports, presentations, and required documentation.
• Maintain, calibrate, and clean laboratory equipment.
• Bachelor s degree in Food Science, Product Development, or a related field.
• More than 3-5 years of experience in dairy & beverage applications, Application Technologist roles, R&D, or product development is preferred.
• Strong knowledge and skills in laboratory techniques, experimental design, and sensory evaluation.
• Good communication skills in both English, with the ability to work effectively in a team environment..
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Skills:

Compliance, Creativity, Microsoft Office

Job type:

Full-time

• Support New Product Development (NPD) in alignment with business strategy and Marketing NPD calendar, following established NPD processes.
• Assist in planning and executing product development from raw material selection (in compliance with Thai regulations), prototype development, and kitchen lab testing.
• Support the development and validation of operational processes, including participation in store-level testing (Operations Shakedown) prior to product launch.
• Participate in internal product assessments with cross-functional teams to ensure products meet criteria such as taste, operational feasibility, food safety, and supply capability.
• Coordinate with Marketing to test and evaluate packaging (if applicable) to ensure product quality and brand alignment.
• Prepare and maintain product specifications, including physical and chemical properties, under supervision.
• Assist in product costing for new products and support cost improvement initiatives for existing products.
• Professional Experiences minimum of 5 years in food product development.
• Avid learner, High creativity with strong passion in foods.
• Good Analytical, Communication with Inter-personnel skill.
• Work well with team, collaborate and partner with the cross function with positive mindset.
• Ability to solve problem, work in time pressure circumstances and stay calm in a crisis.
• Microsoft office program: Excel, Word, Power Point.
• Sensory Test knowledge is a plus.