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Skills:
Automation
Job type:
Full-time
Salary:
negotiable
- Define and govern the GBC Operations Excellence portfolio across Business, Digital and Continuous Improvement programs, ensuring alignment with strategic priorities and delivery standards.
- Standardise portfolio management practices, such as demand intake, project planning, review cadence, escalation, ROI calculation, benefits tracking, and KPI reporting.
- Own the GBC project roadmap and new demand management, ensuring resources are effectively allocated based on skills, capacity, and priorities to deliver the right outco ...
- Drive end-to-end project governance including planning, milestone tracking, risk and opportunity management, and project performance reviews across the digital supply chain portfolio.
- Manage the GBC Solution Catalogue by consolidating solutions, governing solution development, and enabling structured scale-up across sites and regions.
- Lead and manage Digital projects, such as business intelligence (BI), UI applications (PApps), Power Automate, QlikSense & Power BI dashboard, Robotic Process Automation (RPA) initiatives (such as coding scripts for SAP) and AI PoC.
- Capture and translate business requirements into clear business and technical specifications for digital solutions.
- Coordinate activities across multiple teams to achieve project goals, resolve delivery issues, manage stakeholder expectations, and ensure timely execution against agreed priorities.
- Address risks and opportunities in digital project execution, facilitate meetings to deploy, test, validate, and explore solutions, and lead root cause analysis (RCA) for data integrity issues across ERP and application interfaces.
- Manage project change requests and issues after GO LIVE for digital solutions, monitoring overall performance and usage of your BI for sustainable solution.
- All about you.
- Bachelor's degree (or equivalent experience) in Supply Chain, Industrial Engineering, Business, Data/Analytics, or a related field.
- Strong written and verbal communication skills in English, with the ability to create clear operational documentation and training materials.
- Experience in operations, supply chain, customer service, or planning environments with multi-stakeholder interfaces.
- Proven experience in digital project portfolio management and/or digital project management within supply chain or operations.
- Familiarity with digital tools for operations, such as Power BI, automation tools, SQL, Python, Microsoft 365, and an interest in AI adoption.
- Knowledge of Lean Six Sigma principles, with experience in structured problem-solving and continuous improvement methods (Yellow Belt/Green Belt exposure is a plus).
- Ability to work across cultures and time zones, align RACI, and manage stakeholder expectations effectively.
- Enjoy stability, challenges and a long-term career free from boring daily routines.
- Work with new security standards for rail signalling.
- Collaborate with transverse teams and helpful colleagues.
- Contribute to innovative projects.
- Utilise our flexible and inclusive working environment.
- Steer your career in whatever direction you choose across functions and countries.
- Benefit from our investment in your development, through award-winning learning.
- Progress towards leadership roles or other exciting opportunities within the company.
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
- You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!.
- Important to note.
- As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- GRC Design & Governance Lead SCBX Group Own the Group GRC framework, taxonomy, change governance, and standards across all entities. Senior advisory and challenger role to subsidiaries and Group leadership..
- Operational Risk & Internal Control Lead ORM / ERM / Policy / ICM Process Owner Define and operate enterprise ORM, ERM, Policy Governance, and Internal Control Management RCSA, KRIs, incident management, risk appetite, policy lifecycle, control library and testing..
- Operational Risk & Business Continuity Lead ORM / TPRM / BCM Process Owner Own operational risk, third-party risk management, and business continuity processes vendor due diligence, BCP/BIA, crisis management, and operational resilience..
- Technology Risk & IT Third-Party Risk Lead Tech Risk / Cyber / IT TPRM Process Owner Own technology risk and IT third-party risk processes IT risk assessment, cybersecurity governance, cloud and outsourcing risk, IT regulatory compliance..
- Non-Tech PMO Lead GRC Project Establish and manage project governance, integrated plans, deliverables, dependencies, vendor coordination, steering committees, and reporting across the GRC transformation programme..
- Change Management Lead GRC Project Own the change strategy, stakeholder engagement, communications, capability building, training, and adoption across the Group for the GRC platform rollout..
- Common Requirements.
- Experience in financial services, fintech, insurance, or other regulated environments.
- Strong knowledge of risk frameworks (Basel, COSO, COSO ERM) or large-scale transformation delivery methodologies.
- Experience in enterprise-wide GRC transformation or system implementation (GRC platforms such as Archer for specialist roles; project management tools such as MS Project / Jira / Confluence for PMO and Change Management roles).
- Cross-entity / multi-entity engagement experience preferred.
- Strong stakeholder management, communication, and the ability to engage senior leadership.
- Professional certifications relevant to your discipline (e.g. CIA, CRMA, GRCP, FRM, PMP) advantage.
- Excellent Thai and English communication skills..
Skills:
Product Development, Project Management, Risk Management, Architecture, Procurement
Job type:
Full-time
Salary:
negotiable
We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Information Technology & Digital In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working wi ...
Skills:
Finance, Accounting, English
Job type:
Full-time
Salary:
negotiable
- Assist the implementation and continuous improvement of ERM and FRM frameworks across all business units.
- Support the facilitation of risk assessments, risk workshops, mitigation planning, and regular risk reviews with business units and risk owners to support enterprise and functional risk management activities.
- Update and maintain risk management policies, frameworks, risk registers, Risk Appetite, Key Risk Indicators (KRIs), and Risk and Control Self-Assessment (RCSA) tools a ...
- Support the Risk Management team in coordinating RMC, AC, and related risk governance activities, including preparing risk reports, dashboards, presentation materials, and quarterly risk management updates for Management and Board-level committees.
- Business Continuity Management (BCM).
- Coordinate company-wide Business Continuity Management (BCM) and operational resilience activities.
- Facilitate Business Impact Analysis (BIA), Business Continuity Plan (BCP) development, crisis management communication plan, and BCM drill exercises across key functions.
- Monitor BCM readiness and recommend improvements to strengthen organizational resilience.
- Internal Control & Governance.
- Implement and advise on Control Self-Assessment (CSA) activities and support the ongoing implementation of the Internal Control Framework, such as COSO.
- Partner with business units to provide advice and recommendations on control and process improvements, ensuring that business processes and controls are properly designed and implemented.
- Risk Culture & Capability Development.
- Deliver Risk Management and BCM training programs to strengthen capabilities across business units.
- Promote risk awareness, accountability, and proactive risk ownership throughout the organization.
- Bachelor's or Master's degree in Risk Management, Business Administration, Finance, Accounting, Economics, or a related field.
- Minimum 5-7 years of experience in Enterprise Risk Management (ERM), Operational Risk Management (ORM), Business Continuity Management (BCM), Internal Control, or related governance functions. preferably FMCG or Manufacturing industry.
- Experience in facilitating enterprise-wide risk assessments, risk workshops, risk register development, and risk reporting.
- Strong communication and people skills, Business partnering mindset, able to influence management and work with across functions.
- Strong knowledge of Enterprise Risk Management frameworks and methodologies, including COSO ERM, ISO 31000.
- Strong communication and people skills, Business partnering mindset, able to influence management and work with across functions,problem-solving skills, and Good in English verbal and written communication.
Skills:
Budgeting, Automation
Job type:
Full-time
Salary:
negotiable
- Operate day to day governance of the Core Banking Transformation Program in alignment with Krungsri's ITMC, PMC, and Transformation Steering Committees.
- Prepare consolidated materials for management forums (SteerCo, PMC, ITMC).
- Track and follow up on management decisions, actions, and escalations.
- Integrated Planning & Dependency Tracking.
- Core banking system implementation.
- Data migration & cutover.
- Integration, channels, and downstream systems.
- Business readiness activities.
- Identify cross stream dependencies and track critical milestones.
- Proactively highlight slippage, conflicts, or sequencing risks to TMO Lead.
- Financial & Budget Monitoring (Manager Scope).
- Support transformation budgeting, forecast tracking, and cost monitoring in coordination with FP&A.
- Track actual vs approved spend (CapEx / OpEx) at program and workstream levels.
- Flag potential budget variances and financial risks early.
- Risk, Issue & Change Tracking.
- Maintain program RAID logs (Risks, Issues, Assumptions, Dependencies).
- Consolidate risk impacts across business, IT, vendors.
- Support change request tracking and ensure proper governance routing.
- Executive Reporting & Dashboards.
- Delivery progress.
- Key risks and issues.
- Financial status.
- Resource and capacity concerns.
- Translate detailed execution data into clear, management ready insights.
- Resource & Capacity Coordination.
- Coordinate demand vs capacity tracking across business, IT, and vendor teams.
- Support resource utilization analysis and highlight constraints.
- Track key role assignments and transformation workload distribution.
- Business Readiness & Cutover Support.
- Track business readiness activities (process, people, operating model).
- Support migration, cutover, and go live readiness tracking.
- Assist post go live stabilization reporting.
- Continuous Improvement.
- Support enhancement of TMO tools, templates, and reporting standards.
- Leverage automation and data visualization where applicable.
- Bachelor's degree or higher in IT, Engineering, Business, Finance, or related fields.
- 5 - 8 years experience in PMO / TMO / Program Management roles.
- Experience supporting large IT or business transformation programs.
- Banking / financial services experience strongly preferred.
- Core banking replacement or major platform transformation exposure is an advantage.
- Strong analysis and structured reporting.
- Stakeholder coordination and communication.
- Dependency and risk tracking.
- Presentation and executive support materials.
- Please note that we will get in touch with shortlisted candidates only.
- FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
- LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
- LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
- Applicants can read the Personal Data Protection Announcement of the Bank's Human ResourcesFunction by typing the link from the image that stated below.
- EN.
- (https://krungsri.com/b/privacynoticeen).
- The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
Skills:
Risk Management
Job type:
Full-time
Salary:
negotiable
- You are responsible for the company's partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training, and other change injections;.
- You will manage complex vendor and internal stakeholder relationships;.
- You will establish governance and processes related to the continued health of assigned sites and lines of businesses;.
- You will devise operating models with strong governance, risk management with Partner/vendor engagement;.
- You will deliver on operational improvements to existing processes and drive scalability and simplification;.
- You develop metrics, milestones, structured programs, and procedures to ensure successful day-to-day execution.
- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis;.
- You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment;.
- You will use your excellent communication skills to interact with leadership within various cross-functional teams;.
- Ability to travel 50%-70% is required for this role.
- Minimum Qualification(s)- You come with a minimum of 5+ years of experience managing outsourced partner relationships along with people management experience;- You have Operations Management, Program Management, Large-scale transformation project experience;- You have experience in the end-to-end sourcing and contracting process;Preferred Qualification(s)- You come with strategic thinking skill sets and the ability to understand and analyze complex and ambiguous sources of information.
Skills:
Finance, Accounting, SAP, English
Job type:
Full-time
Salary:
negotiable
- Manage the relationship and expectation with all stakeholders. Coordinate with cross-functional teams and external parties to ensure project delivery within timeline and scope.
- Support business transformation and system implementation projects across the organization.
- Monitor project progress and prepare status reports and management summaries.
- Identify process gaps and recommend practical solutions for continuous improvement.
- Facilitate change management activities and support user adoption of new processes and systems.
- Bachelor or Masters degree in Business Administration, Finance, Accounting or any related field.
- Minimum 12 years of experience in Business Process Management, Process Improvement, Project Management, or Business Analysis.
- Experience with SAP, ERP, or Digital Transformation projects is an advantage.
- Strong analytical, problem-solving, and project coordination skills.
- Good interpersonal and communication skills with the ability to work across functions.
- Work well under pressure, being flexible and self-dependent.
- Good command of both written and spoken English.
Skills:
Budgeting, Compliance, Project Management
Job type:
Full-time
Salary:
negotiable
- Manage daily operations of the data center, ensuring all systems function smoothly and meet quality standards.
- Develop and implement operational procedures that enhance efficiency and align with business objectives.
- Establish key performance indicators (KPIs) for operational activities and conduct regular assessments to ensure targets are met.
- Oversee resource allocation, including staffing, budgeting, and equipment management, to maximize operational effectiveness.
- Monitor financial performance, analyze cost structures, and recommend solutions to improve profitability.
- Ensure adherence to industry regulations and internal policies regarding data security and operational compliance.
- Develop and maintain disaster recovery plans to ensure business continuity in case of disruptions.
- Work with IT teams to manage infrastructure, including servers, storage systems, and networking equipment, ensuring optimal performance and security.
- Prepare regular reports for senior management detailing operational performance, challenges, and opportunities for improvement.
- Bachelor's degree in Business Management, Operations Management, or a related field; a Master's degree is preferred.
- Proven experience in operations management or a similar role within the data center or technology sector.
- Strong analytical skills with the ability to interpret financial data and operational metrics.
- Excellent leadership and communication abilities to effectively collaborate with diverse teams.
- Proficiency in project management tools and operational software.
- Knowledge of data center operations, including infrastructure management, cooling systems, power management, and security protocols.
- Detail-oriented with strong problem-solving skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Strong commitment to continuous improvement and operational excellence.
- Fluent in English both written and verbal (Minimum 750 TOEIC score).
- Goal - Oriented, Unity, Learning, Flexible.
Job type:
Full-time
Salary:
negotiable
- About the TeamThe Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality us ...
- Minimum Qualifications:1. Bachelor's degree and/or equivalent experience.2. Excellent language skills, proficiency in both English and market specific languages required.3. Knowledgeable about search engines, with familiarity in social media platforms, and ideally addicted to TikTok.4. In-depth understanding of local culture and internet usage habits.5. Excellent communication and collaboration skills.6. Proficiency in common office software, with search operation experience preferred.7. Strong analytical skills incl. data analytics, learning ability, problem-solving skills, adaptability and attention to detail. Preferred Qualifications:1. Overseas working or training experience is advantageous, with experience working in multi-cultural and diverse teams.2. Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.3. Willingness to work with sensitive and potentially disturbing content.4. Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
Job type:
Full-time
Salary:
negotiable
- Drive AI learning, workforce capability, communications and engagement.
- Identify adoption barriers and implement targeted interventions.
- Enable accessible, secure and cost-efficient AI tools across SCBX.
- Coordinate practical AI governance with CoEs and control functions.
- Track adoption, usage, milestones, risks and benefits.
- Support AI strategy and ATF governance.
- Coordinate across SCBX teams and the transformation consortium.
- About you.
- Experience in AI, transformation, change, learning, PMO or technology enablement.
- Strong analytical, program-management and problem-solving skills.
- Excellent communication and stakeholder-management capabilities.
- Ability to work across business, technology and control functions.
- Hands-on AI fluency, curiosity and strong learning agility.
- Experience driving enterprise-wide adoption or transformation preferred.
Skills:
Quality Assurance, Assurance, Swift, English
Job type:
Full-time
Salary:
negotiable
- Strategy & Delivery Management: Direct the end-to-end delivery of Ecosystem Key Metrics data operations and quality assurance initiatives across regional and multiple markets.
- Policy Understanding: Develop a strong understanding and methodology of policies and translate that understanding into accurate, consistent quality standards for data labeling and enforcement.
- Quality Frameworks: Establish, maintain, and continuously optimize data labeling gui ...
- Risk & Incident Management: Leading Quality Assurance teams to conduct periodic Root Cause Analysis (RCA) on guideline ambiguities, performance gaps, or high-severity escalations, executing swift corrective actions.
- Operational Management: Allocate and optimize resources, manage workforce planning and task prioritization, and ensure output volume, delivery timelines, and operational targets consistently meet expectations.
- Performance Management: Conduct periodic performance evaluations for Quality Assurance teams and provide effective coaching to enhance performance outcomes.
- Vendor & Stakeholder Oversight: Manage relationships and performance metrics with global BPO partners and vendor sites.
- Ensure deliverables meet strict productivity and quality targets.
- AI Model Enhancement: Collaborate with XFNs, translate data insights into actionable improvements for.
- Large Language Models (LLMs) and Ecosystems.
- Initiatives: Cowork with stakeholders on ad-hoc tasks and initiate if required.
- Experience: Minimum 5 years of experience in Data operations, Trust & Safety, content moderation field, or AI data delivery - with a proven track record of managing global or cross-regional functions.
- Technical Acumen: Strong understanding of machine learning pipelines, LLMs, and hybrid (human-machine) data labeling frameworks.
- Leadership & Influence: Exceptional global stakeholder management.
- Ability to drive operational excellence in highly ambiguous, fast-paced, and cross-cultural environments. Understanding BCP Management during unexpected situations.
- Data-Driven: Proficiency in data analysis, dashboard creation (e.g., SQL, Excel), and using performance data to drive continuous improvements.
- Task & Tooling Driven: Strong logical thinking to evaluate requests and prioritize tasks; proficiency in using human moderation tools, content management systems, and people management systems.
- Global Perspective: Strong awareness of global socio-cultural landscapes, online safety & user experience regulatory frameworks, and diverse market sensitivities.
- Language Skill: Proficiency in English is required.
Skills:
Procurement
Job type:
Full-time
Salary:
negotiable
- Lead architectural and structural design review from concept through construction documentation, ensuring design quality, buildability, and alignment with premium hotel standards.
- Develop and manage overall project schedules, budgets, and resource plans; monitor construction progress, identify project risks, and implement corrective actions to minimize delays and cost overruns.
- Drive structural lean design and architectural value engineering to optimize cost wi ...
- Coordinate with internal stakeholders including Development, Design, Procurement, Operations, Finance, Legal, and Asset Management throughout the project lifecycle.
- Manage consultants, architects, structural engineers, contractors, and suppliers to ensure project quality and compliance with company and brand standards.
- Coordinate with hotel operator / brand technical services on design review cycles and brand standards compliance.
- Manage guest room mockup development and approval.
- Coordinate interior fit-out, FF&E/OS&E procurement, testing & commissioning, and defects rectification through to handover.
- Ensure compliance with building regulations, safety requirements, environmental standards, and corporate governance; uphold procurement governance and vendor integrity standards.
- Conduct regular site inspections, project meetings, and progress reporting to senior management.
- Manage variation orders, claims, contract administration, and project documentation.
- Support hotel pre-opening activities and ensure smooth project handover to Operations.
Job type:
Full-time
Salary:
negotiable
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- āļāļģāļŦāļāļāļāļīāļĻāļāļēāļāđāļāļāļēāļĢāļāļąāļāļāļēāđāļāđāļēāļŦāļāđāļēāļāļĩāđāļāļēāļāđāļāļāļāļīāļāļāļāļāļāļāļāđāļāļĢ.
- āļāļ§āļāļāļļāļĄ āļĄāļāļāļŦāļĄāļēāļĒāļāļēāļ āļāļĢāļ°āđāļĄāļīāļāļāļĨāļāļēāļ āđāļĨāļ°āļāļģāļāļąāļāļāļđāđāļĨāļĢāļāļāļāļđāđāļāļąāļāļāļēāļĢ āđāļĨāļ°āļāļĩāļĄāļāļēāļāļāļąāđāļāļāđāļēāļāļĢāļ°āļāļāđāļāļĢāļ·āļāļāđāļēāļĒ āļĢāļ°āļāļāđāļāļĢāļ·āđāļāļāđāļĄāđāļāđāļēāļĒ āđāļĨāļ°āļĢāļ°āļāļāļāļēāļāļāđāļāļĄāļđāļĨ.
- āļāļąāļāļāļģāļĢāļēāļĒāļāļēāļāļāļīāļāļāļĢāļĢāļĄ āđāļĨāļ°āļāļ§āļēāļĄāļāļ·āļāļŦāļāđāļēāļāļāļāđāļāļĢāļāļāļēāļĢāļāđāļēāļāđ āļāļĩāđāļāļĩāļĄāļāļēāļāļāļđāđāļĨāđāļāļĢāļ·āļāļāđāļēāļĒāļĄāļĩāļŠāđāļ§āļāļĢāđāļ§āļĄ.
- āļāļĢāļīāļāļāļēāļāļĢāļĩāļāļēāļāļ§āļīāļĻāļ§āļāļĢāļĢāļĄ āļŦāļĢāļ·āļ āļ§āļīāļāļĒāļēāļĻāļēāļŠāļāļĢāđ āļŠāļēāļāļēāļāļāļĄāļāļīāļ§āđāļāļāļĢāđ āļŦāļĢāļ·āļāđāļāļĩāļĒāļāđāļāđāļē.
- Professional Experiences(āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļēāļĢāļāļģāļāļēāļ).
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļāļāļĢāļīāļāļēāļĢāļāđāļēāļāļŠāļēāļĢāļŠāļāđāļāļĻāļāļĒāđāļēāļāļāđāļāļĒ 5 āļāļĩ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļĄāļēāļāļāļ§āđāļē 3 āļāļĩāđāļāļāļēāļāļāļĢāļīāļāļēāļĢāļāđāļēāļāļāļāļāđāļāļ āļāļīāļāļāļąāđāļ āđāļĨāļ°āļŠāļāļąāļāļŠāļāļļāļāđāļāļĢāļāļŠāļĢāđāļēāļāļāļ·āđāļāļāļēāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢ / āļāļąāļāļāļąāļāļāļąāļāļāļēāļāļĩāļĄāļāļēāļ.
- āļāļ§āļĢāļāļ°āļĄāļĩ MCSA (Microsoft Certified System Administrator) āđāļĨāļ° MCSE (Microsoft Certified System ).
- āļāļ§āļĢāļāļ°āļĄāļĩ CCNA (Cisco Certified Network Administrator).
- āļŦāļēāļāļĄāļĩ CCNP (Cisco Certified Network Professional) āļāļ°āđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
Skills:
Microsoft Office
Job type:
Full-time
Salary:
negotiable
- āļ§āļēāļāđāļāļāđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļēāļĢāļāļģāļĢāļļāļāļĢāļąāļāļĐāļēāļĢāļ°āļāļāļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļāļēāļāļēāļĢ āđāļāđāļ āļĢāļ°āļāļāđāļāļāđāļē āļĢāļ°āļāļāļāļĢāļąāļāļāļēāļāļēāļĻ āļĢāļ°āļāļāļŠāļļāļāļēāļ āļīāļāļēāļĨ āļĨāļīāļāļāđ āđāļĨāļ°āļĢāļ°āļāļāļāđāļāļāļāļąāļāļāļąāļāļāļĩāļ āļąāļĒ.
- āļāļĢāļīāļŦāļēāļĢāđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļāļāļāļāļāļđāđāļĢāļąāļāđāļŦāļĄāļē āđāļāđāđāļāđ āļĢāļąāļāļĐāļēāļāļ§āļēāļĄāļāļĨāļāļāļ āļąāļĒ āđāļĄāđāļāđāļēāļ āļāļēāļāļ āļđāļĄāļīāļāļąāļĻāļāđ āđāļĨāļ°āļāļđāđāļĢāļąāļāđāļŦāļĄāļēāļāļēāļāļĢāļ°āļāļ āđāļŦāđāđāļāđāļāđāļāļāļēāļĄāļĄāļēāļāļĢāļāļēāļāđāļĨāļ° SLA.
- āļāļ§āļāļāļļāļĄāļāļāļāļĢāļ°āļĄāļēāļ āļāđāļēāđāļāđāļāđāļēāļĒ āđāļĨāļ°āļāļēāļĢāļāļąāļāļāļ·āđāļāļāļąāļāļāđāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļēāļāļēāļĢ.
- āļ§āļēāļāđāļāļāđāļĨāļ°āļāļģāļāļąāļāļāļđāđāļĨāļāļēāļāļāđāļēāļāļāļ§āļēāļĄāļāļĨāļāļāļ āļąāļĒ āļāļēāļĢāļāđāļāļĄāļāļāļĒāļ āđāļĨāļ°āđāļāļāļĢāļąāļāļĄāļ·āļāđāļŦāļāļļāļāļļāļāđāļāļīāļ.
- āļāļĢāļ§āļāļŠāļāļāđāļŦāđāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļāđāļāđāļāđāļāļāļēāļĄāļāļāļŦāļĄāļēāļĒāđāļĨāļ°āļāđāļāļāļģāļŦāļāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļēāļāļēāļĢ.
- āļāļđāđāļĨāļāļēāļĢāđāļŦāđāļāļĢāļīāļāļēāļĢāļāļđāđāđāļāđāļē āļĢāļąāļāļāđāļāļĢāđāļāļāđāļĢāļĩāļĒāļ āđāļĨāļ°āļāļĢāļ°āļŠāļēāļāļāļēāļāđāļāļ·āđāļāđāļāđāđāļāļāļąāļāļŦāļēāļāļĒāđāļēāļāļĢāļ§āļāđāļĢāđāļ§.
- āļāļąāļāļāļģāļĢāļēāļĒāļāļēāļāļāļĨāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļ āļāļĢāđāļāļĄāļāļģāđāļŠāļāļāļāđāļāļĄāļđāļĨāļāđāļāļāļđāđāļāļĢāļīāļŦāļēāļĢ.
- āļāļĢāļīāļāļāļēāļāļĢāļĩ āļŠāļēāļāļēāļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļĻāļēāļŠāļāļĢāđ āļāļēāļĢāļāļąāļāļāļēāļĢāļāļēāļāļēāļĢ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĢāļąāļāļĒāđāļŠāļīāļ āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļ·āđāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĢāļīāļŦāļēāļĢāļāļēāļāļēāļĢāļŠāļģāļāļąāļāļāļēāļ āļāļēāļāļēāļĢāļāļēāļāļīāļāļĒāđ āļŦāļĢāļ·āļāļāļēāļāļēāļĢāļŠāļđāļ āļāļĒāđāļēāļāļāđāļāļĒ 3 āļāļĩ.
- āļŦāļēāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļģāđāļŦāļāđāļāļāļđāđāļāļąāļāļāļēāļĢāļāļēāļāļēāļĢ āļāļ°āđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāļĢāļ°āļāļāļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļāļēāļāļēāļĢ āļāļēāļĢāļāđāļāļĄāļāļģāļĢāļļāļ āđāļĨāļ°āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļđāđāļĢāļąāļāđāļŦāļĄāļē.
- āļĄāļĩāļāļąāļāļĐāļ°āļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĩāļĄ āļāļēāļĢāļ§āļēāļāđāļāļ āļāļēāļĢāđāļāđāđāļāļāļąāļāļŦāļē āđāļĨāļ°āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāļāļĩāđāļāļĩ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđ Microsoft Office āđāļāđāđāļāđāļāļāļĒāđāļēāļāļāļĩ.
Job type:
Full-time
Salary:
negotiable
- āļāļĢāļīāļŦāļēāļĢāđāļĨāļ°āļāļąāļāļāļēāđāļāļĢāđāļāļĢāļĄāļāļēāļĢāđāļāđāļēāđāļĒāļĩāđāļĒāļĄāļĢāđāļēāļāļāđāļē OMT āļāđāļāļāļāļīāđāļāđāļĨāļ°āļāļēāļĢāđāļāļīāļāļāļēāļāđāļāļāļ·āđāļāļāļĩāđāļāļāļāļāļĩāļĄāļāļēāļāđāļŦāđāđāļāđāļāđāļāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāļĢāļ§āļāļŠāļāļāļĢāļēāļĒāļāļēāļāļāļēāļĢāļāļēāļĒāđāļĨāļ°āļāļĨāļāļģāđāļĢāļāļāļāļŠāļīāļāļāđāļēāđāļāđāļĨāļ°āļāļĨāļīāļāļ āļąāļāļāđāđāļāļĢāđāļēāļāļāđāļē OMT āļāđāļāļāļāļīāđāļāđāļŦāđāđāļāđāļāļĢāļ°āļāļāļāļēāļĄāļĢāļđāļāđāļāļāļāļĩāđāļāļģāļŦāļāļ.
- āļāļąāļāļāļēāļĻāļąāļāļĒāļ āļēāļāļāļēāļĢāļāļĢāļ°āļāļēāļĒ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļąāļāđāļĢāļĩāļĒāļāđāļĨāļ°āļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒāļāļāļāļŠāļīāļāļāđāļēāļāļļāļāļāļāļīāļāļāļāļāļāļĢāļīāļĐāļąāļāđāļāļĢāđāļēāļāļāđāļēāļŦāļĨāļąāļ (key account management).
- āļĢāđāļ§āļĄāļāļģāļŦāļāļ āļāļąāđāļāđāļāđāļēāļŦāļĄāļēāļĒāđāļĨāļ°āļāđāļēāļĒāļāļāļāđāļāļāļāļēāļĢāļāļēāļĒāđāļĨāļ°āđāļāļāļāļēāļāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒāđāļāļāđāļāļāļāļēāļ OMT āđāļŦāđāđāļāđāļāđāļāļāļēāļĄāļāđāļĒāļāļēāļĒāđāļĨāļ°āđāļāđāļēāļŦāļĄāļēāļĒāļāļĩāđāļāļĢāļīāļĐāļąāļāđāļĨāļ°āļŦāļāđāļ§āļĒāļāļēāļāļāļąāđāļāđāļ§āđ.
- āļĢāđāļ§āļĄāļāļīāļāļēāļĢāļāļēāđāļĨāļ°āļāļģāļŦāļāļāđāļāļāļāļāļāļĢāļ°āļĄāļēāļāđāļāļāļēāļĢāļŠāļāļąāļāļŠāļāļļāļāļāļīāļāļāļĢāļĢāļĄāđāļāļāļēāļĢāļāļąāļāļāļēāļāļ·āđāļāļāļĩāđāļāļēāļĢāļāļēāļĒāđāļŦāđāļŠāļāļāļāļĨāđāļāļāļāļąāļāđāļāļāļāļēāļāđāļĨāļ°āđāļāđāļēāļŦāļĄāļēāļĒ.
- āđāļŦāđāļāļģāđāļāļ°āļāļģāđāļāļāļēāļĢāļ§āļēāļāļāļĨāļĒāļļāļāļāđāļāļēāļĢāļāļēāļĒāļāļĩāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāđāļāļ·āđāļāļāļēāļĢāđāļāđāļāļāļąāļāđāļāļāļĨāļēāļāļ āļđāļĄāļīāļ āļēāļ.
- āļāļĢāļīāļŦāļēāļĢāļāļīāļāļāļĢāļĢāļĄāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒāđāļĨāļ°āļāļēāļāļŠāļ·āđāļāļŠāļēāļĢāļĢāđāļ§āļĄāļāļąāļāđāļāđāļēāļāļāļāļĢāđāļēāļāļāđāļē OMT āļāđāļāļāļāļīāđāļ āđāļŦāđāļŠāļāļāļāļĨāđāļāļāļāļąāļāļāļēāļ event āļāđāļēāļāđ āđāļāļāļ·āđāļāļāļĩāđ.
- āļŠāļĢāđāļēāļāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩāļāļąāļāđāļāđāļēāļāļāļāļĢāđāļēāļāļāđāļē OMT āļāđāļāļāļāļīāđāļ āđāļāļāļ·āđāļāļāļĩāđāļĢāļąāļāļāļīāļāļāļāļ.
- āđāļŦāđāļāļģāđāļāļ°āļāļģ āļŠāļāļāļāļēāļāđāļĨāļ°āļāļąāļāļāļēāļāļēāļĢāļāļģāļāļēāļ (guidance, coaching & development) āđāļŦāđāļāļąāļāļāļāļąāļāļāļēāļāļāļēāļĒāļ āļēāļĒāđāļāđāļāļēāļĢāļāļđāđāļĨāđāļŦāđāđāļāļīāļāđāļāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāļāļīāļāļąāļāļīāļāļēāļāļāļ·āđāļāđ āļāļēāļĄāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒ.
- āļāļĢāļīāļāļāļēāļāļĢāļĩ āļāđāļēāļāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ /āļāļēāļĢāļāļĨāļēāļ/ āļāļēāļĢāļāļēāļĒ/ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāļāļēāļĒāļŠāļīāļāļāđāļēāļāļļāļāđāļ āļāļāļĢāļīāđāļ āļ āļāļĒāđāļēāļāļāđāļāļĒ 8 āļāļĩ āđāļāļĒāļāđāļāļāļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļēāļāļāļēāļĒ āđāļĨāļ°/.
- āļŦāļĢāļ·āļāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒ FMCG āđāļāļĢāļ°āļāļąāļāļŦāļąāļ§āļŦāļāđāļēāļāļēāļāļāļĒāđāļēāļāļāđāļāļĒ 4 āļāļĩ āđāļāļāđāļāļāļāļēāļ Supermarket āļŦāļĢāļ·āļ.
- Modern Trade āļāđāļāļāļāļīāđāļ.
- āļĄāļĩāđāļāļĢāļąāļāļāļēāļāļāļēāļĒāđāļĨāļ°āļāļēāļĢāđāļŦāđāļāļĢāļīāļāļēāļĢāļĨāļđāļāļāđāļē āļĢāļ§āļĄāļāļķāļāļāļąāļāļĐāļ°āđāļāļāļēāļĢāļāļąāļāļāļēāļāļāļāļ§āļāļāļđāđāđāļāļāļąāļāļāļēāļĢāļāļąāļāļāļēāļāļļāļĢāļāļīāļ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļāđāļāđāļĨāļ°āđāļāđāļēāđāļāđāļāļāļļāļĢāļāļīāļāļāļĢāļ°āđāļ āļāđāļāļĢāļ·āđāļāļāļāļ·āđāļĄāđāļāļĨāļāļāļŪāļāļĨāđāđāļĨāļ°āđāļĄāđāļĄāļĩāđāļāļĨāļāļāļŪāļāļĨāđ āļŠāļ āļēāļāļāļēāļāļāļēāļĢāļāļĨāļēāļ āļāđāļāļāļāļēāļāļāļēāļĢāļāļąāļāļāļģāļŦāļāđāļēāļĒāļĢāļ§āļĄāļāļąāđāļāļāļąāļāļāļąāļĒāļāđāļēāļāđāļāļĩāđāļāļ°āļĄāļĩāļāļĨāļāļĢāļ°āļāļāļāđāļāļāļļāļĢāļāļīāļāđāļāļĢāļ·āđāļāļāļāļ·āđāļĄ āđāļāđāļāļāļĒāđāļēāļāļāļĩ.
- āļĄāļĩāļāļąāļāļĐāļ°āđāļĨāļ°āļāļ§āļēāļĄāđāļāđāļēāđāļāđāļāļāļēāļĢāļāļĨāļąāļāļāļąāļāļĒāļāļāļāļēāļĒāļāđāļ§āļĒāļāļēāļĢāļāļąāļāļāļēāļāļ āļĢāļ°āļāļāļāļēāļĢāļāļģāļāļēāļ āļāļēāļĢāļ§āļēāļāđāļāļāļāļēāļāđāļĨāļ°āļāļĢāļīāļŦāļēāļĢāļāļīāļāļāļĢāļĢāļĄāļāļēāļāļāļēāļĢāļāļĨāļēāļ (Sales Drivers Programs) āđāļāļāđāļāļāļāļēāļāļāļĩāđāđāļāļĒāļĢāļąāļāļāļīāļāļāļāļ.
- āļĄāļĩāļāļ§āļēāļĄāđāļāđāļēāđāļāđāļāđāļāļĢāļāļŠāļĢāđāļēāļāđāļĨāļ°āļ§āļīāļāļĩāļāļēāļĢāļāļģāļāļēāļāđāļāļĢāļđāļāđāļāļāđāļĨāļ°āļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļģāļŦāļāđāļēāļĒāļŠāļĄāļąāļĒāđāļŦāļĄāđ.
Skills:
Data Analysis
Job type:
Full-time
Salary:
negotiable
- āļāļĢāļ§āļāļŠāļāļāļĢāļēāļĒāļāļēāļāļĒāļāļāļāļēāļĒ āđāļĨāļ°āļĢāļēāļĒāļāļēāļāļĒāļāļāļāļēāļĒāđāļāļĢāļĩāļĒāļāđāļāļĩāļĒāļāļāđāļāđāļāļ·āļāļāļāđāļāļāļĩ.
- āļāļĢāļ§āļāļŠāļāļāļāļēāļāļāđāļāļĄāļđāļĨāļāļļāļāļĢāļ°āļāļ āđāļāđāļ VSMS, SIS, POWER BI āļŊāļĨāļŊ.
- āļāļ§āļāļāļļāļĄāđāļĨāļ°āļāļĢāļ§āļāļŠāļāļ āđāļāļīāļāļāļđāļāđāļ.
- āļāļ§āļāļāļļāļĄāđāļĨāļ°āļāļĢāļ§āļāļŠāļāļ āļĢāļēāļāļ§āļąāļĨāđāļĨāļ°āļāļīāļāļāļĢāļĢāļĄāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒ.
- āļāļ§āļāļāļļāļĄāļāļđāđāļĨ āļāļąāļāļāļģāļāļāļāļĢāļ°āļĄāļēāļāļāļēāļĢāļāļēāļĒāļĢāđāļ§āļĄāļāļąāļāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļē.
- āļ§āļīāđāļāļĢāļēāļ°āļŦāđ āļ§āļēāļāđāļāļāđāļĨāļ°āļāļąāļāļāļēāļĢāļ°āļāļāļāđāļāļĄāļđāļĨ āļĢāđāļ§āļĄāļāļąāļāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļē.
- āļāļāļīāļāļąāļāļīāļŦāļāđāļēāļāļĩāđāļāļ·āđāļāđ āļāļĩāđāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļēāļĄāļāļāļŦāļĄāļēāļĒ.
- āļāļĢāļīāļāļāļēāđāļĻāļĢāļĐāļāļĻāļēāļŠāļāļĢāđ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļŠāļāļīāļāļīāļāđāļāļĄāļđāļĨ 5 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāđāļāļāđāļēāļāļĨāļąāļāļĐāļāļ°āļāļēāļĢāļāļģāđāļāļīāļāļāļļāļĢāļāļīāļāļāļāļāļāļĢāļīāļĐāļąāļ.
- āļĄāļĩāļāļąāļāļĐāļ°āļāļēāļāļāđāļēāļāļāļēāļĢāđāļāđ computer āđāļĨāļ° Excel āļāļąāđāļāļŠāļđāļ.
- āļĄāļĩāļāļąāļāļĐāļ°āđāļāļāļēāļĢāļāļīāļāļ§āļīāđāļāļĢāļēāļ°āļŦāđ.
- āļĄāļĩāļāļ§āļēāļĄāļĨāļ°āđāļāļĩāļĒāļāļĢāļāļāļāļāļ.
Skills:
Microsoft Office, Problem Solving, Recruitment, Automation, Backbone, Tableau, YouTube, SQL, English
Job type:
Full-time
Salary:
negotiable
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
- No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
- About Agoda.
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
- The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
- This role is within the.
- Partner Excellence team., which is a part of CEG's Global Service Verticals. The team focuses on driving end to end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
- This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost to serve, unlock commercial value from partner support insights.
- You will lead a high performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non technical (Operations/Support/Commercial) teams.
- Lead and Own a Portfolio of Transformational Initiatives.
- Own from end to end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
- Prioritize, plan, and drive initiatives that improve mission critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
- Ensure CEG readiness to support Agoda's new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
- Shape End to End Customer & Process Improvements.
- Continuously improve CEG end to end processes across the post booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
- Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
- Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
- Drive Commercial driven Solutions & Insights in Operations.
- Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
- Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
- Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self service, post-booking APIs).
- Lead and Develop a High Performing Team.
- Set long term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
- Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
- Provide structured feedback, mentoring, and support to enable your team's growth and to consistently raise the bar for quality and impact.
- Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
- Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans acting at all times as the ultimate owner of the portfolio's outcomes.
- Experience & Background.
- At least 8-10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
- Significant people leadership experience, including building and managing high performing teams (ideally including people managers and individual contributors).
- Proven track record of leading and influencing complex, cross functional initiatives from idea to implementation, with clear, measurable business impact.
- Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
- Technical & Analytical Skills.
- Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
- Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
- Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn).
- Exposure to AI/ML driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
- Commercial Excellence, Process, and Delivery Skills.
- Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
- Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross functional teams.
- Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost to serve.
- Leadership, Communication & Ways of Working.
- Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
- Ability to work effectively in a fast paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high velocity setting.
- A growth mindset and positive attitude: proactive, hands on, detail oriented, and with a strong sense of ownership and accountability.
- Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
- Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
- What we offer.
- Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
- Exciting, high impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
- Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
- Continuous learning and development opportunities through corporate learning programs.
- Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
- Please review our Hiring Process Guidelines before your interview click.
- here.
- to learn how interviewing at Agoda works.
- Discover more about working at Agoda.
- Agoda Careers.
- https://careersatagoda.com.
- Facebook.
- https://www.facebook.com/agodacareers/.
- LinkedIn.
- https://www.linkedin.com/company/agoda.
- YouTube.
- https://www.youtube.com/agodalife.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
- privacy policy.
- Disclaimer.
- We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Skills:
Database Administration
Job type:
Full-time
Salary:
negotiable
- āļāļđāđāļĨ āļāļĢāļīāļŦāļēāļĢ āļāļēāļāļāļĢāļīāļāļēāļĢāļŦāļĨāļąāļāļāļēāļĢāļāļēāļĒāļĨāļđāļāļāđāļēāļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ.
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- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāļŦāļāđāļ§āļĒāļāļēāļāļāļēāļĒāļāļ°āđāļāļĩāļĒāļāļŠāļĄāļēāļāļīāļāļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ.
- āļāļēāļāļāļąāļāļāļēāļāļĢāļīāļāļēāļĢāđāļāļ·āđāļāļŠāļāļąāļāļŠāļāļļāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļąāļāļĨāļđāļāļāđāļē.
- āļāļēāļāļāļąāļāļāļēāđāļĨāļ°āļāļđāđāļĨāļāļēāļāļāđāļāļĄāļđāļĨāļĨāļđāļāļāđāļēāļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ.
- āļāļēāļāļāļ·āđāļāđ āļāļēāļĄāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒ.
- āļŠāļģāđāļĢāđāļāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩ/āđāļ āđāļĄāđāļāļģāļāļąāļāļŠāļēāļāļē.
- āļŠāļēāļĄāļēāļĢāļāļŠāļ·āđāļāļŠāļēāļĢāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐāđāļāđāļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĢāļāđāļāļāļēāļāļāļĢāļīāļāļēāļĢāļŦāļĨāļąāļāļāļēāļĢāļāļēāļĒāļĨāļđāļāļāđāļēāļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ āļāļĒāđāļēāļāļāđāļāļĒ 1 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļāļāļāļ āļĄāļļāđāļāļĄāļąāđāļ āđāļĨāļ°āļĄāļĩāđāļāļĢāļąāļāđāļāļāļēāļāļāđāļēāļ Back Office.
- āļĄāļĩāļāļ§āļēāļĄāđāļĄāđāļāļĒāļģāđāļĨāļ°āļĢāļāļāļāļāļāđāļāļāļēāļĢāļāđāļēāļĒāļāļāļāđāļĨāļ°āļŠāļ·āđāļāļŠāļēāļĢāļāļąāļāļĨāļđāļāļāđāļē.
- āļĄāļĩāļāļ§āļēāļĄāļĨāļ°āđāļāļĩāļĒāļāļĢāļāļāļāļāļāđāļāļāļēāļĢāļāļĢāļ§āļāļŠāļāļāļāļ§āļēāļĄāļāļĢāļāļāđāļ§āļāļāļđāļāļāđāļāļāļāļāļāđāļāļāļŠāļēāļĢāļāļĩāđāļāļąāļāļŠāđāļāđāļŦāđāļāļąāļāļāļļāļāļŦāļāđāļ§āļĒāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļĻāļąāļāļĒāļ āļēāļāđāļāļāļēāļĢāđāļĢāļĩāļĒāļāļĢāļđāđāļāļēāļ āđāļāļ·āđāļāđāļŦāđāļāļąāļāļāđāļāļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāļāļāļāļāļāļĢāļ°āđāļāļĩāļĒāļ, āļāđāļāļāļąāļāļāļąāļāļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļāđāļĨāļ°āļāļ·āđāļāđ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđāļāļēāļ Microsoft Excel āđāļāđāđāļāđāļāļāļĒāđāļēāļāļāļĩ.
- āļāļđāđāļāļĩāđāļŠāļāđāļāļŠāļēāļĄāļēāļĢāļāļŠāļĄāļąāļāļĢāļāđāļēāļ website https://www.bblam.co.th āļŦāļĢāļ·āļ email: [email protected].
- āļāļĢāļīāļĐāļąāļāļŦāļĨāļąāļāļāļĢāļąāļāļĒāđāļāļąāļāļāļēāļĢāļāļāļāļāļļāļāļĢāļ§āļĄ āļāļąāļ§āļŦāļĨāļ§āļ āļāļģāļāļąāļ.
- 175 āļāļēāļāļēāļĢāļŠāļēāļāļĢāļāļīāļāļĩāđāļāļēāļ§āđāļ§āļāļĢāđ āļāļąāđāļ 7 āļāļąāđāļ 21 āđāļĨāļ° āļāļąāđāļ 26 āļāļāļāļŠāļēāļāļĢāđāļāđ.
- āđāļāļ§āļāļāļļāđāļāļĄāļŦāļēāđāļĄāļ āđāļāļāļŠāļēāļāļĢ āļāļĢāļļāļāđāļāļāļŊ 10120.
Skills:
Accounts Receivable, Project Management, Risk Management, Data Analysis, Architecture
Job type:
Full-time
Salary:
negotiable
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...
Skills:
Recruitment, Teamwork, Cloud Computing
Job type:
Full-time
Salary:
negotiable
Req ID: 136266 Remote Position: No Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang General Overview Functional Area: Quality (QUA) Career Stream: Operations Quality (OPQ) Role: Team Leader 2 (TL2) Job Title: Team Leader, Operations Quality 2 Job Code: TL2-QUA-OPQ Job Level: Level 07 Direct/Indirect Indicator: Indirect Summary Detailed Description Knowledge/Skills/Competencies Physical Demands Typical Experience Typical Education Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employee ...
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