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Job type:

Full-time

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Job type:

Full-time

• Job Number26055807
• LocationJW Marriott Hotel Bangkok, 4 Sukhumvit Road Soi 2, Bangkok, Bangkok, Thailand, 10110
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• POSITION SUMMARY.
• Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.萬豪酒店潛心鑽研待客之道 把握每一次創新機會 為各方的賓客呈獻似曾相識的舒心體驗 成為萬豪酒店的非凡待客師 傳承 時刻展現卓然待客之道 的服務理念 設身處地為賓客著想 用真誠周到的服務延續並發揚我們的品牌傳統 作為全球飯店業的榜樣 萬豪酒店誠摯歡迎您的加入 豐富機遇待您發掘 加入萬豪酒店 便是加入萬豪國際集團的非凡品牌組合 從這裡揚帆啟程 發揮個人價值 追求人生目標 加入卓越國際團隊 展現真我風采 .
• JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌 在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店 JW 堅持以人為本的品牌文化 深信員工是我們的立足之本 有了快樂的員工 才有滿意的賓客 JW 萬豪酒店的員工自信 創新 真誠 敏悟 傳承了萬豪國際集團創始人 J.Willard Marriott 與品牌同名 的優秀品質 歡迎加入我們 成為 JW 萬豪大家庭的一員 體驗不同以往的工作氛圍 在多元化環境中感受同事情誼 超凡待客之道源於員工關懷之道 這就是 JW 為員工提供培訓 發展 肯定的機會 讓您在注重整體健康的豪華環境中盡情揮灑工作激情 這就是 JW 非凡款待 加入 JW 萬豪酒店 便是加入萬豪國際集團的非凡品牌組合 從這裡揚帆啟程 發揮個人價值 追求人生目標 加入卓越國際團隊 展現真我風采

Experience:

2 years required

Job type:

Full-time

• Manages the Guest Services team, interviews, trains and schedules the staff (Roster). Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences.
• Prepares management reports.
• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
• Keeps management informed of guest and staff related incidents; represents senior management in their absence.
• Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
• Maintains a strong network of useful contacts in the service industry. Works with Guest Relations Assistant Managers and Guest Relations Manager on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
• Screens next day movements for special instructions to various departments.
• Ensures pending follow up action is communicated to the next shift.
• Coordinates and manages the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel.
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and direct superior.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.