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Skills:

Branding, Problem Solving, Project Management, English

Job type:

Full-time

• Implement effective PR activities in align with company s brand and business strategies.
• Craft compelling corporate stories and develop writing copy of various materials, including press release, speech, briefing notes or editorial notes that align with the company's brand voice.
• Collaborate with related teams to enhance the company's visibility through impactful PR activities.
• Manage a comprehensive list of local & international media database and build positive relationships with journalists, bloggers, and influencers in relevant industries.
• Assist in the planning & execution of media outreach through the sourcing key local & international media visits and manage all aspects of the visits, including logistics, bookings, itineraries, briefing materials and hosting.
• Handle media inquiries including magazine, newspaper, TV and response the media inquiries in a timely manner.
• Compile a comprehensive monthly report summarizing key news developments and media analysis.
• Bachelor or Master Degree in communications, journalism or related field.
• 5-7 years of experience in public relation, branding, international media or retail marketing communications.
• Prior international or local journalism experience will be seen as an asset.
• Fluent in English, both written and verbal.
• Creative thinker with problem solving skills.
• Excellence project management skills with ability to meet deadlines.
• Strong interpersonal skills with the ability to collaborate across teams.
• Willingness to occasionally work non-traditional hours.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation.
• When possible, prepare and serve refreshments and in-store catering for clients.
• Seamless handover clients to the appropriated team members, ensuring the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Recognize and acknowledge top VIPs and regular clients of the boutique.
• Support in store animations and clienteling activities.
• Private client management and support other appointments.
• Together the Sales Associates, manage and review the booking of the client appointments as well as the private client area in the boutique.
• Keep accurate records of client appointments and update changes accordingly.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• With Store Management and Sales Associate, support and facilitate guest invitation and appointment for any in-store event or Retail Animation.
• Service Stock Ordering, Replenishment, and tool.
• With the SSSE and F&B Team, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure service tools are well stock replenished and systems relate to the client management.
• Feedback.
• Identify areas of improvement and share ideas.
• Proactively inform management or team about potential customer complaints.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Degree holder in any field with at least 2 - 3 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.