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Skills:

Product Design, Adobe XD, Google Analytics

Job type:

Full-time

• Lead the development of customer journey maps across web and mobile applications.
• Identify key touchpoints, pain points, and moments of truth in the digital journey.
• Collaborate with UX/UI teams to turn journey insights into design recommendations.
• Use data analytics, customer feedback, and behavior tracking to assess and enhance digital journeys.
• Design A/B tests and personalization strategies to improve conversion, retention, and satisfaction.
• Work with cross-functional teams including product managers, developers, marketers, and customer service to align on journey goals.
• Serve as the voice of the customer in all application-related initiatives.
• Define and maintain a roadmap for journey improvements across digital applications.
• Advocate for customer-centric thinking in application design and development.
• Deliver journey analytics dashboards and executive-level reporting.
• Bachelor s degree in Design, Business, Marketing, Psychology, or human-centered design.
• 6+ years of experience in customer experience, UX, product design, or digital journey management.
• Proven ability to lead customer journey mapping and service design workshops.
• Proficiency in tools like Figma, Miro, Adobe XD, or Journey Mapping software.
• Strong analytical skills with the ability to interpret customer behavior using tools like Google Analytics, Mixpanel, Hotjar, or other BI/data platforms.
• Experience in industries such as retail, financial services, telecommunications, or technology.
• Experience working with Agile/Scrum product teams.
• Excellent communication, facilitation, and storytelling skills.
• Customer-Centric & Strategic Thinking: Strong ability to design digital journeys that align with customer needs and business goals, using both qualitative insights and quantitative data.
• Cross-Functional Communication: Excellent interpersonal and facilitation skills to collaborate effectively with UX/UI, Product, Tech, and Marketing teams.
• Tool & Data Proficiency: Hands-on experience with journey mapping tools, analytics platforms (e.g., Google Analytics, Mixpanel), and design tools (e.g., Miro, Figma).

Skills:

Market Research, Research, Assurance

Job type:

Full-time

• Product Strategy and Vision: Develop and articulate a clear product vision and strategy for Bitkub Academy aligned with the company's overall objectives and market trends.
• Product Development: Lead the end-to-end product development process, from ideation and requirements gathering to launch and iteration, ensuring timely delivery of high-quality digital products.
• User Experience (UX) and User Interface (UI) Design: Collaborate with designers and ...
• Cross-Functional Collaboration: Work closely with stakeholders, including developers, designers, content creators, and marketing teams, to prioritize features, resolve issues, and ensure alignment with business goals.
• Market Research and Analysis: Conduct market research, competitor analysis, and user feedback analysis to identify opportunities for product innovation and improvement.
• Product Roadmap Management: Define and maintain the product roadmap, backlog, and release plans, ensuring alignment with strategic priorities and resource availability.
• Quality Assurance: Collaborate with QA teams to define acceptance criteria, conduct user acceptance testing (UAT), and ensure the quality and usability of the products.
• Performance Tracking and Optimization: Monitor product performance metrics, analyze user behavior data, and iterate on features to optimize user engagement, retention, and satisfaction.
• Product Evangelism: Act as a champion for Bitkub Academy products, conducting product demonstrations, training sessions, and workshops for internal teams and external stakeholders.
• Bachelor's degree in Computer Science, Business Administration, Marketing, or related field. Advanced degree or relevant certifications are a plus.
• Proven experience 1-2 years in product management or related roles, preferably in the education or technology industry.
• Basic knowledge of education principles, cryptocurrency, and blockchain technology is required. Experience in these domains is highly desirable.
• Strong understanding of UX/UI design principles and experience with design tools such as Adobe XD, Sketch, or Figma.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex ideas to diverse stakeholders.
• Analytical mindset with the ability to leverage data and insights to drive product decisions and optimizations.
• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• Agile/Scrum certification and experience working in an Agile development environment is preferred.
• Passion for innovation, learning, and staying abreast of emerging trends and technologies in the education and cryptocurrency space.

Skills:

Product Development, Research, Industrial Design

Job type:

Full-time

• Drive UX/UI aspects of Product Development Team initiatives and goals.
• Develop and define UX/UI standards, research methods, best practices and processes and oversee their implementation.
• Conduct competitive research, discovery and usability research.
• Facilitate research sessions to identify business, user, and technical requirements.
• Effectively communicate design decisions to product and leadership teams.
• Use modern UX methodologies and techniques to inspire design thinking and create supporting documentation including personas, customer journeys, task flows, site maps, UI specifications & requirements, prototypes/wireframes.
• Prioritize UX/UI project schedules and deliverables across multiple products.
• Catch up the UX/UI trend and adapt with UX/UI, visual design, best practices and front-end technologies.
• Bachelor s Degree in Industrial design / Multimedia / Computer science / ICT/ IT or any related fields.
• Have experiences at least 10 years as UX/UI designer for Mobile applications and Website.
• Working knowledge of Wireframe, Mockups, Prototype for website and Mobile Application development.
• Working knowledge of UX/UI practice e.g. Design thinking, Design system.
• Working knowledge of CSS, HTML and basic Front-end Technology.
• Working knowledge of Adobe XD, Overflow, Zeplin, Figma.
• Location: BTS Ekkamai (BJC Building).
• Working Days: Mon-Fri (WFH Every Friday).