Icon
View all

IT Specialist

atAdvanced Info Service PCL. (AIS)
Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location
Bangkok

Job Summary
Technical Support

Job Description
  • Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
  • Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process, either directly or through user-friendly guides.
  • Follow up with customers to ensure the issue has been resolved.
  • Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
  • Keep customers happy.
  • Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
  • Strive to exceed the expectations of customers and colleagues alike.

Qualifications
  • BSc/BA in IT, Computer Science,Software Engineer or relevant field.
  • At least 5 years experience in Technical Support or Software Development Team.
  • Proven experience as a IT Technical Support Specialist or similar role.
  • Tech-savvy with working knowledge of techology such as Databases(MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
Recruiter
Atitaya Dechpan (อทิตยา เดชปาน)
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • IT / Programming
  • Product / Brand Management
Job type
  • Full-time
  • apply job AIS
  • apply job AIS 1
  • apply job AIS 2
  • apply job AIS 3
  • apply job AIS 4
  • apply job AIS 5
  • apply job AIS 6
  • apply job AIS 7
  • apply job AIS 8
  • apply job AIS 9
  • apply job AIS 10
  • apply job AIS 11
  • apply job AIS 12
  • apply job AIS 13
  • apply job AIS 14
  • apply job AIS 15
keyboard_arrow_right

Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Website:www.ais.co.th
Founded in:1986
Ranking:4.5/5

Advanced Info Services Plc. (AIS) is the leading mobile operator in Thailand. Our core businesses include domestic mobile services, international direct dialing (IDD) services, and international roaming services. In 2013, we registered more than 41 million subscribers and generated 52% of market sha ... Read more

Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคม เพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว ในโลกธุรกิจที่สภาพการแข่งขันทวีความรุนแรงมากขึ้นเรื่อยๆ AIS ตระหนักดีว่า “บุคลากรคือกำลังสำคัญ” ที่จะนำพาให้บริษั ... Read more

Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Display map
Home>Search All Jobs>Apply to Advanced Info Service PCL. (AIS)>IT Specialist

Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance

Jobs you may like

WorkVenture gives you an inside look at what it's like to work at Advanced Info Service PCL. (AIS), office & team photos, reviews and more. This is the Advanced Info Service PCL. (AIS) Company Page. All content is posted anonymously by employees currently or previously working at Advanced Info Service PCL. (AIS).Apply to InvisibleApply to JotunApply to Woody WorldApply to Bromsgrove