Key Responsibilities

Operational Leadership

• Supervise and coordinate daily housekeeping activities across guest rooms, public areas, and back-of-house spaces.

• Ensure consistent adherence to resort standards of cleanliness, presentation, and hygiene.

• Implement and monitor cleaning schedules, deep-cleaning programs, and preventive maintenance routines.

• Team Management & Development

• Recruit, train, and mentor housekeeping staff to deliver exceptional service.

• Conduct regular performance evaluations and provide coaching for improvement.

• Foster a positive, professional, and collaborative team culture.

• Guest Experience & Service Quality

• Respond promptly to guest requests and concerns related to housekeeping.

• Collaborate with Front Office and other departments to ensure seamless guest experiences.

• Support VIP arrivals and special arrangements with personalized housekeeping services.

• Administration & Resource Control

• Manage departmental budgets, inventory, and procurement of cleaning supplies and amenities.

• Monitor linen and laundry operations to ensure efficiency and quality.

• Maintain compliance with health, safety, and environmental standards.

• Innovation & Sustainability

• Introduce eco-friendly practices and sustainable housekeeping initiatives.

• Stay updated on industry trends and implement innovative solutions to enhance efficiency and guest satisfaction.

• Proven experience in housekeeping management within a hotel or resort environment.

• Strong leadership, organizational, and communication skills.

• Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.

• Ability to manage budgets, schedules, and staff effectively.

• Commitment to guest satisfaction and attention to detail.

• Familiarity with property management systems and housekeeping software is an advantage