Pepsico Services Asia Co., Ltd. (Pepsi-Cola)
IT Field Service - Bangkok Office (12 months contract)
atPepsico Services Asia Co., Ltd. (Pepsi-Cola)Overview:
Join us on this exciting journey! This role will be facilitated through the third-party employment vendor appointed by PepsiCo Thailand. By applying, you are giving consent to share your information with our trusted partner to support your recruitment and employment process.
Main Purpose
Responsibilities
Key Responsibilities
IT Infrastructure and IT Service Management:
Qualifications
Join us on this exciting journey! This role will be facilitated through the third-party employment vendor appointed by PepsiCo Thailand. By applying, you are giving consent to share your information with our trusted partner to support your recruitment and employment process.
Main Purpose
The Bangkok IT Field Service position is responsible for supporting and maintaining IT infrastructure operations. Most of the tasks involve providing IT support to end users, ensuring that all essential IT infrastructure functions as expected. This role serves as the local IT contact, coordinating with the remote backend team and reporting to the Asia IT Field Service Lead, based in Bangkok, Thailand. Additionally, this position collaborates closely with the Service Desk teams in Malaysia and India to optimize support operations, efficiently distributing local workloads to enhance service responsiveness and efficiency.
Responsibilities
Key Responsibilities
- Support Bangkok IT operations, ensuring high service quality while adhering to defined IT standard processes.
- Perform meeting room health checks to ensure all systems function as expected; coordinate/escalate issues to the backend team as needed.
- Strictly adhere to IT asset management policies and processes.
- Assist the Asia IT Field Service Lead with special assignments as required.
IT Infrastructure and IT Service Management:
- Collaborate with local and backend IT teams to manage and support IT infrastructure and security systems. Ensure IT tickets are logged promptly for management visibility and resource planning.
- Monitor and ensure assigned tickets are addressed in a timely manner.
- Properly close assigned tickets with accurate and complete information.
Qualifications
- Bachelor Degree in related field
- Proven experience in IT infrastructure and operations support.
- Solid knowledge of PC Support.
- Ability to work independently with vendors.
- Project management experience in IT infrastructure deployment.
- Fluency in English and Thai are required
- Ability to work effectively within a team
Salary
- Negotiable
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Consumer Products
Location:Bangkok
Website:www.pepsico.com
Founded in:1982
Ranking:4/5
PepsiCo is a large conglomerate with interests in manufacturing, marketing and selling a wide variety of carbonated and non-carbonated beverages, as well as salty, sweet and grain-based snacks, and other foods. Besides the Pepsi-Cola brands, the company owns the brands Quaker Oats, Gatorade, Frito-L ... Read more
Why join us: At PepsiCo, people from different backgrounds and experiences eagerly roll up their sleeves, pitch in and get to work. We share a desire to succeed, and to win! The work is exhilarating, the atmosphere is electric and the brands are world-class. We get great satisfaction knowing that our ideas are n ... Read more
Head office: 622 Emporium Tower, 8th, 17th & 22nd Floor, Sukhumvit Rd., Klongton, Klongtoey,
Benefits
- Education Allowance
- Employee discount
- Five-day work week
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