Role purpose

You'll manage (directly or indirectly) a portfolio of Global Payments Solutions clients, owning the day-to-day service experience and acting as the primary coordinator for Accounts Payable, Accounts Receivable, channels and liquidity-related queries. You'll work with internal product, operations, technology and relationship teams to resolve issues quickly, improve client outcomes and identify opportunities to deepen relationships.

What you'll do

Own client satisfaction for a portfolio of Financial Institutions, Multinational Corporates and Local Corporates, building strong relationships with Treasury, Finance, Treasury Operations and IT stakeholders.

• Drive end-to-end query and issue management, ensuring timely resolution, clear communication and effective escalation where needed.

• Monitor transactional activity and service performance, identifying trends, risks and opportunities to improve client experience and reduce repeat issues.

• Lead regular client service reviews, providing insights and recommendations to optimise cash management usage (e.g., channels, reporting, payment flows, liquidity solutions).

• Coordinate delivery of client initiatives and projects (local, regional or global), partnering with implementation, product and technology teams.

• Retain and grow portfolio revenues by identifying opportunities, supporting solutioning and partnering with Sales/Relationship Managers to deliver commercial outcomes.

• Maintain accurate client profiles, service plans and interaction records in relevant systems to support consistent coverage and governance.

What you'll bring (essential)

• Strong knowledge of cash management / transaction banking products and services (local and/or global).

• Proven ability to understand client needs and translate them into practical solutions and service actions.

• Commercial awareness and sound judgement around operational, regulatory and relationship risk.

• Excellent communication skills (written and verbal), with the ability to simplify complex product/technical topics for different audiences.

• Strong stakeholder management skills and confidence working in a matrix environment across product, operations, technology and coverage teams.

• Strong planning and prioritisation skills; comfortable managing multiple time-sensitive items in a fast-paced environment.

• Analytical mindset with attention to detail and a focus on continuous improvement.

• Languages: Thai and English (business proficiency).

Desirables

• Experience working with multinational or regional treasury structures and global cash management set-ups

• Awareness of competitor cash management offerings and market practices

• Business proficiency in Chinese

• Familiarity with payment file formats and host-to-host connectivity (e.g., ISO 20022 pain.001, XML variants) and the ability to engage with client IT teams on implementation topics

• Coding / programming language (e.g. Python, HTML, Java) and interest in technology/digital transformation in payments and cash management