UPS SCS Services (Thailand) Limited
This job has expired
Customer Service Representative (UPS Capital, Bangrak)
atUPS SCS Services (Thailand) Limited- Pro-actively working with customer to executing booking customer's enquiry via phone, fax and e-mail
- Closely monitor and expedite the delivery to meet customer
- Build-up a good relationships with customer
- Resolve customers complaints via phone and e-mail
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Inform customer of deals and promotions
- Utilize computer technology to handle high call volumes
- Work with Operation Supervisor to ensure proper customer service is being delivered
- Collaborate with other teams on solving issues and challenges related to company services
- Compile reports on overall customer satisfaction
- Coordinates with customer for customs clearance document
- Prepare shipment booking and issue AWB
- Input data into company program
- Other relevant duties as required and assigned
- Bachelor's Degree in Business Administration or related field
- Minimum 2 years of experience in a customer service role
- Strong academic background
- Must have knowledge of Customs Privilege
- Fluent in English (TOEIC 600 Up)
- Good communication skills, customer service skills and negotiation skills
- Good analytical and interpersonal skills
- Attentive to details, customer-oriented, able to work under pressure to cope with fast-pace working environment
- Self-motivated with high degree of responsibility
- Willing to learn new things, multi-task ability and team player with strategic mindset
- Software skills (Word, Excel, PowerPoint, etc.)
Experience required
- 2 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Logistics / Freight Fowarding
Location:Bangkok
Website:www.ups.com
Founded in:1907
Ranking:5/5
Going the extra mile makes the world work better. Logistics isn't just systems, supply chains, and epic infrastructure. It's a diverse team of individuals who bring their passion to the mission of UPS every day, offering better ways to orchestrate everything from complex international distributio ... Read more
Why join us: UPS has a working environment unlike any other in the world. Discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience.
Job location: Bang Rak
Head office: 16/1 Soi Sukhumvit 44/1 Sukhumvit Road (Head Office)
Benefits
- Professional development
- Health Insurance
- Job training
- Learning & Development Opportunities
- Pension Fund
- Dental Insurance
- Overtime pay
- Paid holidays
- Life Insurance
- Accident Insurance
- Annual bonus
- Performance bonus
- Maternity leave
- Social Security
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