Job Description

Position: Owner Representative & Hospitality Asset Manager

Location: New York City, USA (Full-time On-site)

Position Summary

We are seeking a highly experienced hospitality professional to serve as Sansiri's Owner Representative and Hospitality Asset Management Lead for The Manner Hotel, New York.

This role is responsible for protecting and enhancing the long-term value of Sansiri's hotel investment by overseeing the operational, financial, commercial, and strategic performance of the assets. Acting as the primary liaison between ownership and the hotel operator, the incumbent will ensure that the hotel delivers exceptional guest experience, achieves financial targets, and operates in alignment with Sansiri's investment objectives and brand standards.

The position will play a critical role in monitoring operator performance, driving asset value enhancement initiatives, reviewing business plans and capital investments, and ensuring compliance with hotel management agreements. In addition, the role will provide strategic advisory support for future hospitality investments, acquisitions, and portfolio expansion opportunities within Sansiri's hospitality business.

Based permanently in New York City, USA, this position requires a strong owner-focused mindset, deep expertise in luxury hotel operations and asset management, and the ability to influence multiple stakeholders across international environments.

This opportunity is open to candidates have full working rights for Thailand who are willing and able to relocate to the United States.

Key Responsibilities

• Hotel Operations Management

• Lead the day-to-day operations of The Manner Hotel to ensure efficient and profitable performance.

• Monitor operator performance against management agreements and business plans.

• Ensure smooth hotel operations while maintaining luxury hospitality standards.

• Monitor guest satisfaction, online reputation, and service quality to achieve operational excellence.

• Business Performance & Financial Management

• Drive hotel profitability and maximize asset value.

• Develop annual business plans, operating budgets, and financial forecasts.

• Analyze financial performance and market trends, competitors, and customer insights.

• Identify opportunities to improve operational efficiency and profitability.

• Present monthly performance reports and strategic recommendations to management teams.

• Develop action plans to improve market positioning and financial performance.

• Asset Management

• Protect and enhance the long-term value of the hotel asset.

• Develop and implement asset enhancement initiatives.

• Monitor CapEx planning, renovation projects, and maintenance programs.

• Ensure compliance with owner expectations and investment strategies.

• Stakeholder Management

• Serve as the primary liaison between ownership, hotel management, operators, and external partners.

• Build strong relationships with Hyatt Regional, Local vendors, Consultants, Investors, Regulatory authorities and External Partners

• Coordinate with management teams regarding strategic initiatives and performance updates.

• Owner Representation & Governance

• Act as Sansiri's designated Owner Representative for all hotel management matters.

• Ensure hotel operators comply with Management Agreement (HMA), KPI performance standards, and Owner objectives.

• Review operator business plans, budgets, marketing plans and capital expenditure proposals.

• Lead Owner meetings and represent ownership interests in strategic decision-making.

• Hotel Management Agreement (HMA) Expertise

• Contract & Agreement Management

• Monitor compliance with Hotel Management Agreements.

• Evaluate operator performance against contractual obligations.

• Support negotiations, renewals and amendments of management agreements.

• Review owner rights, operator obligations and performance clauses.

• Investment & Acquisition Responsibilities

• Portfolio Asset Management & Expansion

• Provide asset management advisory for future hospitality investments within Sansiri's portfolio.

• Participate in acquisition due diligence, underwriting and feasibility assessments for hospitality assets.

• Support hotel integration, repositioning and performance turnaround initiatives.

• Develop portfolio-wide asset management strategies to maximize investment returns.

• Commercial Strategy

• Revenue Optimization & Commercial Performance

• Review revenue management and pricing strategies.

• Monitor ADR, RevPAR, GOP, Flow-through and Market Penetration Index.

• Ensure sales and marketing activities maximize profitability and brand positioning.

Qualifications

• Education : Bachelor's degree in hospitality management, Business Administration, Finance, or related field.

• Minimum 10 years of experience in General Manager, Regional Operations, Hospitality Asset Manager with international luxury hotel brands is highly preferred.

• Experience representing ownership interests, hotel asset management, investment management, or owner-side advisory is highly preferred.

• Experience working in North America or managing assets within international markets is an advantage.

• Strong knowledge of hotel operations management including Financial and business acumen, Hotel P&L, Budgeting and forecasting with international hotel experience is strongly preferred.

• Strategic thinker with strong analytical skills and a results-driven mindset.

• Exceptional leadership and interpersonal skills, with experience working with diverse teams across different cultures.

• Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.

• Willing and able to relocate to New York, USA, and be based on-site to support business and operational required.

• Candidates have full working rights for Thailand

• Ability to obtain and maintain the required work authorization and visa status in the United States.