Job Overview:

We are seeking a dynamic, analytical, and customer-focused Customer Relationship & Marketing Specialist to join our team. In this role, you will bridge the gap between marketing initiatives, data analytics, and high-touch customer care.

If you have a strong background in real estate, an eye for data-driven customer insights, and a passion for delivering exceptional after-sales service, we would love to meet you.

Key Responsibilities:

1 Customer Relationship Management (CRM): Develop and maintain strong relationships with clients throughout their journey, ensuring a seamless experience from onboarding to after-sales care.

2 Data Analysis & Marketing Insights: Collect, analyze, and interpret customer data, campaign metrics, and feedback. Translate complex numbers into actionable marketing strategies and service improvements.

3 After-Sales Service Coordination: Handle client requests, gather customer feedback, and coordinate with internal teams to ensure high customer satisfaction and retention.

4 Marketing & Campaign Support: Collaborate on customer retention strategies, targeted promotional efforts, and personalized communication strategies tailored to property buyers.

5 Reporting & Strategy: Prepare regular reports on customer sentiment, lifetime value, and campaign performance to present to upper management.

Qualifications & Requirements:

1 Education: Bachelor’s Degree in Marketing, Business Administration, or a related field.

2 Experience: 2–3+ years of experience in the Real Estate industry, specifically in marketing, customer relations, or sales/after-sales operations.

3 Languages: Fluent in English (both written and spoken) with clear, professional communication skills.

4 Data Literacy: Strong ability to read, analyze, and interpret data and numbers to drive decisions (proficiency in Excel/CRM platforms required).

5 Service Mindset: Outstanding service attitude, high emotional intelligence, and a customer-centric approach to problem-solving.

6 Attributes: Proactive, organized, detail-oriented, with a strong business acumen and marketing sense.

7 CRM Systems: If your company uses specific tools (e.g., Salesforce, HubSpot, Zoho), you can list them under the Qualifications section.