Job Description

Responsibilities:
Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.
-Maintain & refine existing day to day operations-related automated reports
-Provide visibility in daily operations and critical support during campaigns
-Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable
-Aggregating data from various sources and draw out insightful data for the next course of action
-Work with the internal team to address the pain point faced by buyers and sellers
-Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.

Job Requirements

-3-5 years Experience in analytics, project management, strategy and/or tech consulting, or other related fields. Experience in E-commerce and/or Customer Service is a plus.
-Sharp critical thinking, strong analytical and numerical skills. Good communication skills
-Eager to work in a fast-paced and ambiguous environment
-Solid knowledge of SQL and other programming language. Hands-on experience in data extraction, cleaning, preparation, and dashboard development
-Highly energetic and self-motivated. Willingness to learn attitude with ability to work under pressure
-Bachelor’s or Master's degree in relevant field of study.