Senior E-commerce Manager (Social Commerce)
atL'Oreal Thailand Co., Ltd.This role leads the commercial performance and day‑to‑day operations for a multi‑brand portfolio on TikTok Shop. You will own the platform strategy, partner closely with TikTok, and drive end‑to‑end execution to maximize visibility, conversion, and GMV.
The ideal candidate is a commercially minded operator who understands TikTok's ecosystem, performance levers, and creator‑commerce dynamics.
Key Responsibilities
- Own GMV, sell‑out, and net revenue delivery across all assigned brands.
- Translate TikTok platform strategy into actionable execution plans.
- Optimize assortment, visibility, and promotional mechanics to drive growth.
- Oversee all daily operations: content readiness, product visibility, campaign slots, and performance tracking.
- Maintain strong day‑to‑day relationships with TikTok category and campaign teams.
- Lead gross‑to‑net management and promotional planning.
- Monitor key drivers (traffic, conversion, ASP, SKU efficiency) and implement corrective actions.
- Identify business risks and opportunities, escalating where necessary.
- Execute TikTok campaigns, mega moments, launches, and platform‑exclusive activations.
- Align pricing, bundles, and promotional mechanics with internal guidelines.
- Ensure flawless execution of content‑to‑commerce assets and TikTok Shop requirements.
- Work with Marketing, Media, Social, RGM, Supply Chain, and Operations to ensure platform readiness.
- Partner with planning teams to secure stock availability and forecast accuracy.
- Collaborate with Social/Content teams to integrate creator content with commerce activation.
- Lead weekly/monthly performance reviews with internal teams.
- Track KPIs and convert insights into concrete commercial actions.
- Maintain visibility on platform execution, campaign status, and performance health.
- 3-7 years in e‑commerce, marketplace, sales, or key account management.
- Direct experience with TikTok Shop or marketplace platforms strongly preferred.
- Proven track record in commercial planning and account management.
- Strong commercial acumen with accountability for GMV and revenue performance.
- Understanding of online commercial levers: traffic → conversion → ASP → GMV.
- Strong capability in data interpretation and action planning.
- High execution discipline and operational excellence.
- Ability to multitask and manage cross‑functional stakeholders in a fast‑paced environment.
- Analytical and data‑driven decision‑making.
- Strong communication and negotiation skills.
- Planning and execution management.
- Fluency in English and Thai.
You will be part of a fast‑growing digital business with high visibility and ownership.
We offer a tailored learning journey, strong internal mobility opportunities, and a clear path toward future digital and commercial leadership roles
Skills required
- Negotiation
- English (Excellent)
Experience required
- 3 years
Salary
- Negotiable
Job function
- Sales
- Product / Brand Management
Job type
- Full-time
Company overview
L’Oréal - Global Leader In Beauty, Leading The Way For 30 Years Created in 1909 by Eugène Schueller, a visionary chemist with a tremendous entrepreneurial instinct. For the past century, L’Oréal has pursued a tireless quest: respond to desire for well-being of mil ...
Why join us: Want to lead the future of Beauty? If you’re an impact seeking inventor, a driver of disruption, join us to lead Beauty innovation to the next level.
Benefits
- Annual bonus
- Dental Insurance
- Employee discount
- Five-day work week
- Job training
- Maternity leave
- Learning & Development Opportunities
- Performance bonus
- Social Security
- Health Insurance

