Senior E-commerce Manager (Social Commerce)

atL'Oreal Thailand Co., Ltd.
About the Role
This role leads the commercial performance and day‑to‑day operations for a multi‑brand portfolio on TikTok Shop. You will own the platform strategy, partner closely with TikTok, and drive end‑to‑end execution to maximize visibility, conversion, and GMV.
The ideal candidate is a commercially minded operator who understands TikTok's ecosystem, performance levers, and creator‑commerce dynamics.


Key Responsibilities

Platform Ownership (TikTok)
  • Own GMV, sell‑out, and net revenue delivery across all assigned brands.
  • Translate TikTok platform strategy into actionable execution plans.
  • Optimize assortment, visibility, and promotional mechanics to drive growth.
  • Oversee all daily operations: content readiness, product visibility, campaign slots, and performance tracking.
  • Maintain strong day‑to‑day relationships with TikTok category and campaign teams.
Commercial Management
  • Lead gross‑to‑net management and promotional planning.
  • Monitor key drivers (traffic, conversion, ASP, SKU efficiency) and implement corrective actions.
  • Identify business risks and opportunities, escalating where necessary.
On‑Platform Execution
  • Execute TikTok campaigns, mega moments, launches, and platform‑exclusive activations.
  • Align pricing, bundles, and promotional mechanics with internal guidelines.
  • Ensure flawless execution of content‑to‑commerce assets and TikTok Shop requirements.
Cross‑Functional Collaboration
  • Work with Marketing, Media, Social, RGM, Supply Chain, and Operations to ensure platform readiness.
  • Partner with planning teams to secure stock availability and forecast accuracy.
  • Collaborate with Social/Content teams to integrate creator content with commerce activation.
Performance Management
  • Lead weekly/monthly performance reviews with internal teams.
  • Track KPIs and convert insights into concrete commercial actions.
  • Maintain visibility on platform execution, campaign status, and performance health.
Qualifications & Profile
  • 3-7 years in e‑commerce, marketplace, sales, or key account management.
  • Direct experience with TikTok Shop or marketplace platforms strongly preferred.
  • Proven track record in commercial planning and account management.
  • Strong commercial acumen with accountability for GMV and revenue performance.
  • Understanding of online commercial levers: traffic → conversion → ASP → GMV.
  • Strong capability in data interpretation and action planning.
  • High execution discipline and operational excellence.
  • Ability to multitask and manage cross‑functional stakeholders in a fast‑paced environment.
  • Analytical and data‑driven decision‑making.
  • Strong communication and negotiation skills.
  • Planning and execution management.
  • Fluency in English and Thai.
Why Join Us?
You will be part of a fast‑growing digital business with high visibility and ownership.
We offer a tailored learning journey, strong internal mobility opportunities, and a clear path toward future digital and commercial leadership roles
Skills required
  • Negotiation
  • English (Excellent)
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • Sales
  • Product / Brand Management
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Health & Beauty
Location:Bangkok
Website:www.lorealthailand.com/
Founded in:1997
Ranking:4.5/5

L’Oréal - Global Leader In Beauty, Leading The Way For 30 Years Created in 1909 by Eugène Schueller, a visionary chemist with a tremendous entrepreneurial instinct. For the past century, L’Oréal has pursued a tireless quest: respond to desire for well-being of mil ...

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Head office: 179 Bangkok City Tower, 6th, 8th, 9th and 21st Floor, South Sathorn Road, Sathorn, Bangkok 10120
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