About the role

An IT Officer role based in Chiang Mai on a yearly contract basis, responsible for managing IT services issues and requests, providing technical support across the company, and acting as a point of contact for all IT-related matters.

Key responsibilities

• Respond and manage in a timely manner to IT services issues and requests
• Provide technical support and advising across the company, over the phone or in person
• Act as a point of contact for all IT services and issues, assigning work to other team members as appropriate
• Install and configure computer hardware, software, systems, networks, printers and other IT related devices
• Ensure IT assets are properly managed
• Manage ticketing system with standard ITIL approach
• Identify opportunities that can improve the efficiency of the IT support process

Qualifications

• Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology or related fields
• Minimum 2 years' experience in administrative with some knowledge of IT support (PC, Windows, MS Office, Network)
• Experience or knowledge in ITIL would be an advantage
• Good understanding of fundamental IT applications and setup i.e. Microsoft office, Active Directory, Password policy
• Strong interpersonal and influential skills towards peers and stakeholders within and outside the team
• Strong sense of urgency and quality assurance
• Service mind, flexible thinking, learning agility and computer literacy
• Fluent in English both written and verbal (Optional)