• Summary:
  • The Execution Team Manager is responsible for end-to-end orchestration of service delivery and project execution across multiple customer engagements. This role ensures plans are translated into action, timelines are met, risks are mitigated, and quality standards are upheld—while managing a team of coordinators/engineers to consistently deliver on commercial and operational commitments.
• Responsibilities:
  
  1) Planning & Orchestration
  • Translate scope and commercial commitments into executable work plans (Schedules, resource plans).
  • Coordinate cross-functional stakeholders (Sales, Tender, Engineering, Field Services, Vendors) to align dependencies and deliverables.
  • Run daily/weekly execution cadences and maintain an accurate activity tracker.
  
  2) Delivery Management
  • Own execution timelines, milestones, and critical paths across concurrent engagements.
  • Track progress against plan; proactively escalate and resolve bottlenecks (resourcing, materials, approvals).
  • Ensure standardized delivery playbooks, checklists, and SIOPs are used and continuously improved.
  
  3) Quality, Risk & Compliance
  • Implement quality gates, acceptance criteria, and change controls.
  • Maintain risk registers and mitigation plans; ensure incident post-mortems and lessons learned are captured.
  • Uphold compliance with safety, regulatory, and contractual obligations (incl. customer SLAs and local regulations).
  
  4) Financial & Commercial Control
  • Monitor execution budgets, burn rates, and margin; support change orders and variation claims.
  • Validate timesheets, materials, and vendor invoices; ensure accurate cost capture and forecasting.
  • Partner with finance on accruals, revenue recognition readiness, and month-end close inputs.
  
  5) People Leadership
  • Lead, coach, and develop an execution team.
  • Set clear goals and KPIs; conduct regular performance check-ins and skills development plans.
  • Build a culture of accountability, safety, and continuous improvement.
  
  6) Stakeholder Communication
  • Provide clear status reporting to internal leaders and customers.
  • Facilitate readiness reviews, go/no-go gates, and customer acceptance.
  • Manage escalations with urgency and transparency; maintain strong customer relationships.

• Services Operations Director

• Bachelor’s degree in Engineering, Operations Management, Business, or related field (Master’s preferred).
• 7–10 years of experience in service delivery, operations, or project execution; at least 3 years in people management.
• Proven track record executing multi-site or multi-customer engagements in a fast-paced environment.
• Solid knowledge of project execution methodologies (e.g., PMP/PMI, Lean, Agile/Kanban experience an advantage).
• Strong data literacy: proficiency with Excel/Sheets, project tools (MS Project, Smartsheet), dashboards (Power BI/Tableau).
• Excellent communication—Thai and English—capable of driving alignment across technical and commercial stakeholders.

• Execution Excellence: Converts plans into results; anticipates risks; drives disciplined follow-through.
• Operational: Uses SIOPs, metrics, and root-cause analysis to improve throughput and quality.
• Leadership & Coaching: Builds high-performing teams; sets clear expectations; develops talent.
• Customer Orientation: Balances speed and quality; manages expectations; ensures outcomes meet commitments.
• Problem Solving: Data-driven, structured thinker; comfortable with ambiguity and complex constraints.
• Stakeholder Management: Aligns diverse teams; resolves conflicts; communicates crisply and credibly.

• On-Time Delivery (OTD): % milestones achieved as planned.
• Schedule Adherence / Cycle Time: Variance to baseline schedule; average execution lead time.
• Cost Performance & Margin: Variance to budget; contribution margin per engagement.
• Quality & Rework Rate: Defect density, first-time-right %, number of post-acceptance issues.
• Customer Satisfaction (CSAT/NPS): Survey scores and qualitative feedback.
• Change Control Effectiveness: % approved change requests captured vs. scope creep.
• Team Engagement & Retention: eNPS, attrition rate, skill uplift metrics.
• Safety/Compliance: TRIR (where applicable), audit findings, corrective actions closed.

• MS Project or Smartsheet; Jira/ServiceNow (or similar)
• Power BI/Tableau for dashboards
• Microsoft 365 (Teams, SharePoint, Planner)
• ERP/Finance tools for cost tracking and accruals

• Industry experience (e.g., telecom, ICT, industrial services, field operations).
• Vendor and subcontractor management exposure.
• Certifications: PMP, Lean Six Sigma Green Belt, Agile/Kanban, ITIL (as relevant).

Looking to make an IMPACT with your career?

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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