About the role

The primary objective of the Japanese Sales Coordinator position is to coordinate between the local sales team and Japanese customers, building and maintaining effective relationships with the Japanese management of client companies independently. This role requires timely response to customer inquiries and requests, with strong presentation skills. The coordinator must also have a proven ability in conflict management and timely resolution of complex issues, providing solid support to the sales team to achieve monthly sales targets. Effective communication and coordination with all key stakeholders, both internal and external, are essential, requiring native Japanese skills as well as proficiency in business-level English

Key responsibilities

• Coordinate between local sales and Japanese customers

• Independently build and establish new and good business relations with customers' Japanese management

• Attend to customers' enquiries and requests for information with good presentation skills

• Manage conflicts and resolve complex issues in a timely manner

• Provide solid support to sales team to achieve monthly sales targets

• Coordinate and communicate with all key stakeholders (internal and external)

• Prepare formal Japanese business proposals, reports, and documentation using Microsoft Office

About you

• Native-level Japanese proficiency with mastery of advanced business Japanese including nuanced honorifics (Keigo, Kenjougo, and Sonkeigo)

• Deep understanding of Japanese business protocols, workplace etiquette, and customary corporate processes

• Professional working proficiency in English or conversational Thai

• Proven experience in sales coordination, client relations, or account management within Japanese corporations or in the Japanese domestic market

• Demonstrated ability to accurately interpret high-context communication and implicit client needs

• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word)

• Exceptional interpersonal tact, agility, and cross-cultural bridge-building capabilities

• High commitment to prompt responsiveness and long-term client trust development

• Adaptable problem-solver comfortable working in a dynamic international office environment