POSITION PURPOSE:

The Operation Coordinator position provides managerial and administrative assistance and support to the Operations Manager-Thailand & Laos. The role assists in the management of running all styles of trips in Thailand, Laos, and Indochina and assists the Operations Manager-Thailand & Laos with leaders and itinerary management. The Operation Coordinator will also manage a smaller country or area or certain trips in the region, under the supervision of the Operations Manager-Thailand & Laos.

QUALIFICATIONS AND EXPERIENCE

• Extensive travel experience in Thailand, Laos, and Indochina, and a passion for travel
• Travel industry work experiences at an operational level
• Proven ability to communicate and build rapport with people from a diverse range of backgrounds and cultures
• Proven ability to manage crises and take responsibility for the safety of others
• Efficient in use of Microsoft Office software and general database and web applications

OTHER SKILLS AND ATTRIBUTES

• Strong knowledge of PEAK Adventure’s style of travel, operating systems and trips
• Willingness to take responsibility for and implement operational decisions and actions
• Initiative to develop and implement continuous improvement of methods for the company’s operations
• Outstanding organizational skills
• The ability to build a team environment
• A commitment to external and internal customer satisfaction
• Fluent written and spoken English
• An understanding of and a belief in the Responsible Travel philosophy.

OTHER REQUIREMENTS

• A willingness to be on call outside normal working hours
• A willingness to work with other staff members and Management
• Be able to travel as required
• To attend Operations functions outside office hours