To manage audit scheduling, client coordination, and operational support activities to ensure the effective delivery of certification services and compliance with accreditation and company requirements.

• Coordinate with clients and auditors for scheduling audits, ensuring timely confirmation of audit arrangements.

• Ensure all required documentation is submitted by client, and coordinate with auditor to review and get audit plan available to send to client prior to audit date.

• Prepare and distribute audit packages to auditors on a weekly basis, including auditor logistics arrangement where necessary (accommodation, flight bookings, van rental, client pickup arrangements)

• Monitor of receiving completed audit report package from auditor for further process of Request for Certification, and send Certification package to client once after approval.

• Maintain and control certification records and documents

• Prepare surveillance audit quotations for existing clients and coordinate with client to get PO where necessary.

• Generate charge lines for invoicing, Proof draft invoices of audit service fees.

• Liaise with auditors, technical reviewers, and technical officers to address technical issues related to audit reports and certification decisions.

• Respond to client inquiries and provide timely support regarding certification processes and service requirements.

Support for others operational activities or any special assignments as delegated by Team Leader.