• In this role, you will own the end-to-end operational workflow for onboarding approved agency partners, ensuring their digital profiles are built out accurately and efficiently.

You will serve as a key operational bridge, helping scale our badging program while identifying operational friction points to inform our upcoming automation initiatives.

• End-to-End Partner Onboarding: Own the manual creation and setup of global agency partner profiles, including managing branding assets (logos), drafting profiles/introductions, and verifying key operational metadata.
• Backlog & SLA Management: Drive the badging pipeline by actively monitoring, processing, and clearing agency onboarding bottlenecks to ensure fast turnaround times.
• Data Integrity & Quality Assurance: Audit partner profiles for accuracy, completeness, and brand consistency across our partner directory and internal databases.
• Process Documentation & Optimization: Track recurring edge cases, pain points, and manual steps during daily workflows to document process insights that will feed directly into future product automation requirements.
• Operational Support: Assist the regional Partner Operations team with routine partner inquiries and administrative tasks to maintain seamless partner relationships.

Minimum Qualification(s)

• Currently pursuing an Undergraduate in Business Administration, Operations Management, Communications, Information Systems, or a related discipline.
• Proficiency in English.

Fluency in written and spoken English is mandatory for managing stakeholders in English-speaking markets.

• Attention to Detail: Proven track record of high precision and meticulousness in data entry, content proofreading, and database/CMS management.
• Technical Familiarity: Proficiency with standard office productivity suites (Workspace/MS Office) and comfort working within custom content management systems (CMS) or web platforms.
• Time Management: Ability to self-manage daily workflows, handle repetitive tasks efficiently, and meet target SLAs in a remote/hybrid environment across time zones.

Preferred Qualification(s)

• Prior experience or internship background in Partner Operations, Customer Success, Content Operations, or Digital Agency Management.
• Basic understanding of process mapping or business workflow documentation (e.g., documenting manual steps for engineering/product teams).
• Familiarity with digital marketing and agency structures.
• Strong problem-solving attitude with a curiosity for identifying process bottlenecks and suggesting workflow improvements.
• Start as soon as possible.

4-6 months commitment.

• Per week attendance: 5 days minimum.