Verita Life clinic is one of the most comprehensive integrative oncology clinics offering a multidisciplinary range of therapies. We know that a cancer diagnosis can change everything. At Verita Life, we are aware of many possibilities that lie beyond the three default oncology treatments of surgery, radiation and chemotherapy. We give patients better, safer options to overcome cancer, minimise side effects, regain their health, and stay cancer free.

Qualifications

• Excellence in English communication skills
• High level of interpersonal and customer service skills
• Detailed oriented
• Able to work as part of a team and independently
• Experience in Sales role at least 5 years/ Targeting Foreign customers 

Job Scope

• Manage/supervise and coach a team of Patient/Sales Representatives and be accountable for their performance.
• Work closely with the Management team (including the Medical Director and General Manager) in setting sales strategies and targets and ensuring they are achieved.
• Work with the Marketing team in finding new sales opportunities both in new and existing markets through social media ads and campaigns and any other initiatives.
• Boost sales by identifying new sales channels, and securing/signing up new referral partners and/or agents as well as building long term relationships with them.
• Ensure patient enquiries are processed effectively through to patient registration and that all relevant CRM data is captured accurately along the journey.
• Be able to present accurate and in-depth details and comprehensive understanding of treatments, protocols, personalised pricing plans, pre-admission logistics (e.g., visa, insurance, transport, hotel, ect), and other relevant information to prospective patients, partners, agents, and etc.
• Communicate with relevant stakeholders including the Management Team, the Marketing team, and the Customer Service team for all issues concerning patients and prospects.
• Manage patient expectation and ensure there is no overselling/overpromising.
• Collect feedback from patients on their experience and relay it to the Management Team and propose corrective action in order to improve service levels.
• Report against progress to the Management Team on a regular and consistent basis.
• Report problems to the Management Team as and when they happen.