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Hotel Settlement Specialist

atTrip.com Group
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
  • Responsible for hotel settlement work in Thailand and Southeast Asia through phone calls, emails, etc. Address hotel’s inquiries and follow up on dispute booking orders.
  • Assess financial risks to minimize bad debts and ensure the fund transaction is made on time and accurately
    • Maintain the relationships between BUs and hotels to enhance service quality.

What you'll Need to Succeed
  • Bachelor's degree or higher, preferably with customer service experience.
  • Native proficiency in Thai, and excellent reading, writing, and speaking abilities in Chinese and English to deal with the internal stakeholder and system.
  • Strong communication and coordination skills, and a high sense of teamwork.
    • Ability to possess and analyze data, sensitivity to figures, logical thinking, and good skills in Office software (Excel, PowerPoint and Word).

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  • We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Skills required
  • Teamwork
  • Excel
  • English (Excellent)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Hospitality
  • Product / Brand Management
Job type
  • Full-time

Company overview

Size:n/a
Industry:Tourism / Travel
Location:n/a
Website:th.trip.com/?fbclid=IwY2xjawGekM5leHRuA2FlbQIxMAABHS8xeg8rYcgaEoBwSqXu1s4SBJltVIm3p_5v_1YsIJ1BZJYgWeh7YwfFGw_aem_C0omZlWWzbAWqq2MHSe7sw
Founded in:n/a
Ranking:5/5

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pu ... Read more

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