Customer Care
atTrip.com Group
In this Role, you’ll get to
- Resolve escalated customer concerns and complaints by creating positive experiences;
- Utilize strong communication skills to connect with customers and negotiate when necessary
- Consistently follow-up with customers until their concerns are fully resolved
- Identify operational issues and cooperate with other teams/departments to improve Trip.com ’s products and services
- Assist with any ad hoc projects and tasks from the Customer Care Team Leader
What you'll Need to Succeed
- Full-Time Bachelor’s Degree or higher
- Highly proficient in both verbal and written English; native Thai speakers are preferred
- Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day
- Able to work under tight deadlines and pressure, both independently and with others
- Able to work during weekends and public holidays
Why Trip.com Group
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pu ...
Why join us: We offer a dynamic environment where your passion for travel can thrive. We provide opportunities for learning and career progression. Our family-friendly policies, such as childcare subsidies and hybrid work arrangements, support work-life balance. We value diversity and inclusion, offering equa ...
