We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel + Leisure Co., the Consumer Finance Officer actively contribute to the company vision of putting the world on vacation by managing and overseeing the day to day collections for finance and levies as well as the contract processing, underwriting, portfolio management, and cash management as required.

This includes administrative duties and customer communication as well as assisting in developing strategies to minimise collection portfolio loss, designing and administering collection processes, policies, and procedures.

Key Responsibilities

Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates

Proper evaluation of the customer's credit worthiness and establishing/maintaining of the customer's credit limits

Undertaking and overseeing credit worthiness checks and risk analysis in the department

Ensure timely processing of all applications and contracts

Assess and provide approval or decline financing for finance applications

Cash application and batching using multiple internal and banking systems and currencies

Account reconciliation

Review daily postings to ensure correct application of monies

• Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's

Ensure the robustness and integrity of data provided

Ensure all audit requirements are met

Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation

Maintain complete understanding and efficient use of various systems used by the company

Planning ahead for work to be done, ensuring the completion of daily/weekly tasks

Ensuring daily workflow and timelines are achieved with accuracy

Ensure all communication with customers if of high quality and service

Take responsibility of escalated issues/complaints for internal and external customers

Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace

Display a Count On Me! Service to all internal and external parties.

Display innovation through inspiring, creating and improving processes and products.

Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible

Key Skills & Experience

Experience in the Collections/Accounts Receivable

Experience in Lending industry

First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.

Excellent time management, multitasking and organizational skills with the ability to delegate appropriately

Multilingual - English + either or a combination of Mandarin and or Thai and or Bahasa

Self-motivated with demonstrated commitment to outstanding customer service

Ability to work autonomously in a fast paced environment as well as within a team across many business units

Excellent communication and interpersonal skills

Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced environment

Commitment to continuous improvement strategies and attention to detail

Strong reconciliation and investigative skills

Ability to embrace growth and changing environment, actively supporting process improvement principles

Strong leadership with a positive demeanor to motivate staff and promote a positive team environment

Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook

Familiarity with a variety of collection concepts, practices, and procedures as well as cash application systems

Solid understanding & experience in financial services industry

Experience in transactions which give rise to credit risk

An understanding of the regulatory credit risk framework as applicable

High level interpersonal and communication skills

Flexible, adaptable and able to priorities work

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to

• @travelandleisure.com

, including the title and location of the position for which you are applying.