Global Operations
TikTok Shop - Logistics Service & Experience Associate (Thailand - E-Commerce)
Location
:
Bangkok
Employment Type
:
Regular
Job Code
:
A67184

Responsibilities

About the Team
Logistics Service Excellence (LSE) is a global team that acts as a bridge between TikTok Shop Logistics teams and Customer Service (CS). We act as Subject Matter Experts for the Customer Service team for logistics-related issues, cooperating with them on a number of initiatives to ensure they are able to correctly and efficiently handle logistics issues (SOPs, training, coaching, new launch support). On the logistics-side, we bring buyer/seller insights to our business and product teams, and advocate for the best possible user experience with our platform and services
Responsibilities:

• Responsible for end-to-end seller customer service for the Thailand e-commerce logistics market,

participate in seller logistics service-related projects

• Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries
• Be able to analyze and classify logistics problems and systematically organize logistics service pain points and generate experience insight reports
• Collaborate with logistics LSPs (e.g., J&T), operations, and product teams to promote the implementation of service optimization plans, track results, and iterate continuously

Qualifications
Minimum Qualification(s)

• Bachelor's degree or above
• Proficiency in English is Mandatory
• 2+ years of experience in customer service or seller operation in e-commerce/logistics industry

Preferred Qualification(s)

• Strong ability to identify customer needs, quickly locate core issues, and have practical experience in promoting problem-solving;
• Understanding of the entire e-commerce logistics process , familiar with common pain points and optimization directions of logistics services;
• Excellent cross-departmental communication and coordination skills, ability to work under pressure, strong sense of responsibility, and detail-oriented;
• Project management experience, having led or participated as a core member in logistics service optimization or customer experience improvement projects.

Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.