TikTok Technologies Co., Ltd.
Quality Assurance - Safety Model Operations - (Thailand)
atTikTok Technologies Co., Ltd.
About Team: Content that Safety Model Operations Quality Assurance team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.
The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams. They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.
Responsibilities :
- Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
- Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
- Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
- Perform daily audits and provide analysis of errors and feedback to respective teams.
- Compile & deliver regular performance data reports to SME & management teams as required.
- Conduct regular RCA escalations through the relevant process.
- Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
- Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
- Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
- Be able & willing to support or backfill temporary gaps in market support.
- Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
- Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
- Design/help to design a training plan and implement it according to the timeline
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Minimum Qualifications
- You are a good communicator, proficient in English and Thai as this role will cover Thailand market
- A fast learner who has the ability to embrace a fast-paced working environment.
Preferred Qualifications
- Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
- Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
- Comfortable reporting to, or collaborating with, a broad range of XFN partners.
- Presentation skills, good communication and interpersonal skills.
Skills required
- Assurance
- Fast Learner
- English (Excellent)
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Quality Assurance
- Finance
Job type
- Full-time
Company overview
TikTok Technologies Ltd. is a global technology company known for its popular short-form video platform, TikTok. With a mission to inspire creativity and bring joy, TikTok connects millions of people worldwide through an innovative and engaging platform. The company, a subsidiary ...
Why join us: Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and emb ...
Benefits
- Health Insurance
- Learning & Development Opportunities
- Maternity leave
- Professional development
- Dental Insurance
