About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

• DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.

• Judging user search needs through query and tools, and sorting out the classification of requirements.

• Comb the types of search bad cases and rate the quality of the results.

• Give ideal search results and feedback suggestions for policy improvement.

Minimum

Qualifications

• Bachelor and above degree. Excellent skills in Thai and English as a working language to communicate with stakeholders who are based in English-speaking and Thai-speaking markets.

• Strong ability to learn and understand.

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

• Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred

Qualifications

• Familiarity with search engines and algorithms of any social media platform would be a plus point.

• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.

• Familiar with common office software, machine learning project experience is preferred.

• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials