Client Solutions Manager (Commerce & TikTok Shop) - Global Business Solutions

atTikTok Technologies Co., Ltd.
Responsibilities


About the Team Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

  • Plan, setup, optimize, and report performance & branding campaigns.
  • Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings.
  • Build and grow client relationship via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers.
  • Provide consultation, strategy, and media plans for advertisers based on their business objectives.
  • Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
  • Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution.
  • Monitor and analyze ad campaigns and proactively take initiative to improve results.
  • Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations.
  • Innovate on the potential solutions with TikTok Ads.


Test, iterate them and build frameworks & best practices around marketing objectives and verticals.

  • Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
  • Oversee campaign delivery and revenue plus identifying up-sell opportunities with the sales team.
Qualifications


Minimum Qualifications

  • 5+ years of experience in strategizing, planning, and executing branding campaigns inhouse, in agencies or with the media side
  • Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA and etc.
  • Experience managing branding campaigns, understanding reach & frequency, and how to measure brand lift
  • Experience with CPAS/Shopping Ads/E-commerce marketing
  • Experienced in strategizing, planning & managing branding campaigns
  • Understand brand advertisers, major brand campaign channels & products
  • Experienced in biddable media, know well of FMCG, F&B industry would be a plus


Preferred Qualifications

  • Experienced in ad verification partners (IAS, DV, MOAT) – campaign optimization based on internal and 3rd/4th party data a plus
  • Exceptional verbal and written communication skills, story-teller
  • Excellent listening skills and proactive about collaboration
  • Adaptability and strong problem-solving skills using the proper escalation process
  • Ability to analyze data and identify insight
  • Organized and detailed oriented.


Self-starter and motivated to learn

Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Marketing / Advertising
  • Sales
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Advertising / Media
Location:Bangkok
Website:careers.tiktok.com
Founded in:2016
Ranking:4/5

TikTok Technologies Ltd. is a global technology company known for its popular short-form video platform, TikTok. With a mission to inspire creativity and bring joy, TikTok connects millions of people worldwide through an innovative and engaging platform. The company, a subsidiary ...

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Why join us:

Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and emb ...

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Head office: 1 อาคารพาร์ค สีลม ชั้น 8 ยูนิต 801-808 ถนนคอนแวนต์ แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500
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