Thermo Fisher
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Senior Field Service Engineer
atThermo FisherHow Will You Make an Impact?
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Working Location: Thailand
- Assess hardware and software malfunctions by means of diagnostic tools and customer input.
- Install and commission new systems/equipment.
- Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.
- Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time records.
- Educate and train customers on basic systems/equipment operation, troubleshooting skills and easy fixes.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
- Update and maintain systems/equipment per specifications
- Maintain parts inventory, company-assigned laptop and tools.
- Attend assigned training courses sponsored by company to stay up-to-date on the latest technology and repair options
Job Skills & Qualifications
- Minimum of 8 years of related experience with a Bachelor's engineering degree; or 6 years and an advanced degree or equivalent work experience
- Hands-on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar Cryo EM experience will be an advantage
- Three or more years in a customer-facing role
- Ability to work productively with minimal supervision
- Ability to work in a fast-paced environment
- Good communication and customer service skills
- Understanding of tools and technology needed to complete repairs
Experience required
- 8 years
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges ... Read more
