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Process Improvement Specialist (Q-Chang)
atSCG17422 - Bachelor's Degree / ปริญญาตรี : Above Graduate, งานพัฒนาธุรกิจ, 3 - 6 Years,
Date: 7-Jun-2022
Location: กรุงเทพมหานคร, ประเทศไทย
Description
เนื้องานโดยย่อ:
Q-CHANG is a Home & Living service platform with the mission to ensure quality, transparency and productivity for the ecosystem in ASEAN. We are operating under the funding from SCG to groom the industry game-changer and we are growing.
หน้าที่ความรับผิดชอบ:
Gather and analyze operational data
- Interview and observe process participants to gather information and create detailed standard operating procedures
- Extract information from process participants on the existing process
- Identify and map all business processes and any related activities for process improvement
Create and maintain standard operating procedures as well as workflows
- Create process documentation, workflows, knowledge articles and training materials
- Visualize diagrams and workflow in the form of business process models
- Review information and trends to ensure that the processes outcomes achieve desired results and service levels
- Maintain records of documentation and revision
- Manage process change
Monitor operational performance
- Communicate with the process owner to monitor, measure and provide feedback on related performance metrics
Process Improvement
- Facilitate process workflow modeling, collaborate on process improvement and clearly defined end-to-end use cases
Quality control and quality assurance
- Identify internal control defects and draw the appropriate conclusions
คุณสมบัติ:
- Bachelor's degree or higher in Industrial Engineering/Business Administration/Economics or any related fields
- Minimum 3 years of experience with process mapping and/or business process flowsen
- Excellent in English (TOEIC > 550)
- Experience in an e-commerce or service business is a plus
- Skilled in MS Excel, and MS PowerPoint
- Strong analytical skills with a demonstrated ability to analyze processes and workflows
- Excellent communication skills - able to communicate clearly and concisely
- Ability to develop strong relations
- Good resource management and high accountability
- Fast learner and able to work under pressure in a fast-paced environment
Salary
- Negotiable
Job type
- Full-time
Company overview
From its humble beginnings, SCG has been committed to sustainable development in all its forms, making progress its hallmark. With a long heritage, it has grown via innovation, diversification and international expansion to become a global leader in products, solutions and services for sustainabl ...
Why join us: เพราะว่าหัวใจของวัฒนธรรมองค์กร คือ คนเอสซีจี หรือ SCG People ที่ยึดมั่นและปฏิบัติตามอุดมการณ์ 4 และเป็นคน Open & Challenge เพื่อเป็นการสร้างชื่อเสียง ขององค์กรให้เป็นที่ยอมรับในภูมิภาคอาเซียน ในฐานะองค์กรแห่งนวัตกรรมที่น่าร่วมงานด้วยและเป็นแบบอย่างด้านบรรษัทภิบาล และการพัฒนาอย่างยั่งยืนตามวิสัยทัศน์ ... Read more
Benefits
- Life Insurance
- Five-day work week
- Flexible working hours
- Health Insurance
- Transport Allowance
- Performance bonus
- Dental Insurance