Teleperformance
Team Leader - Burmese Speaker (Based in Thailand)
atTeleperformanceOverview
We are looking for an experienced Burmese-speaking Team Leader to join our Customer Support team in Bangkok. In this role, you will lead and support a team delivering high-quality voice customer service within the financial services industry. You will be responsible for driving team performance, ensuring excellent customer experience, and maintaining service quality while representing a globally recognized financial services brand.
Qualifications
- Bachelor Degree or equivalent
- Previous leadership or supervisory experience in a contact center is an advantage
- Previous experience in a contact center/customer service environment
- Successful track record as a Customer Service Representative
- Fluent in Burmese with a minimum CEFR B2 proficiency
- Able to understand English for training and internal communication
- Excellent verbal and written communication skills
- Strong customer service, active listening, and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to identify customer needs and provide effective long-term solutions
- Demonstrated empathy and the ability to personalize customer interactions
- Passion for delivering outstanding customer experiences while representing the brand
- No disciplinary actions or Performance Improvement Plan (PIP) within the last three months
- Experience supporting customers within the financial services industry
Responsibilities
- Lead, coach, and motivate a team of Customer Service Representatives to achieve operational and quality targets.
- Monitor team performance and provide regular feedback and coaching.
- Ensure excellent customer service is delivered through effective issue resolution and adherence to company policies.
- Handle escalations and support team members in resolving complex customer concerns.
- Foster a positive, customer-focused culture while maintaining high performance standards.
- Track and report team performance metrics and identify opportunities for continuous improvement.
- Ensure compliance with operational procedures, security standards, and company policies.
- Collaborate with internal stakeholders to improve customer experience and operational efficiency.
Salary
- Negotiable
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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